The Museum Store Retail Sales Associate

Description

FLSA Classification: Full-time & Part-Time, Non-Exempt

The Country Music Hall of Fame® and Museum, Retail Department

Company Overview: Located in the heart of downtown Nashville, the Country Music Hall of Fame® and Museum documents and interprets the history of country music—a musical genre and culture central to the identity of the city, the state, and the nation. Accredited by the American Alliance of Museums, the museum proudly combines subject expertise, ambitious research, and preservation of an unparalleled collection with expressions of creativity in music, art, and history. The museum collects artifacts that illustrate the evolving history and traditions of country music and provides diverse learning opportunities through educational programs, publications, and exhibitions. The core exhibit follows the story of country music from its folk beginnings through its evolution as a commercial art form. Rotating exhibits examine a broad range of topics, from country classics to contemporary and emerging artists in American Currents. The museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Elvis Presley and many others recorded.

What We Offer for Full-Time Hourly Staff: 

• $17/Hour Base Pay
• Medical, Dental, Vision, Life Insurance Options
• Competitive Pay
• Paid Vacation and Sick Days
• Paid Floating Holidays (2)
• Time and a Half Holiday Pay
• 401(K) with Up to 3% Employer Match
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Service Student Loan Forgiveness  
• FREE 24/7 Downtown Parking and Transit Benefits
• Continuing Professional Offerings
• Complimentary Museum Admission (For Yourself, Family, and Friends)
• Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more) 
• Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
• Opportunities to Attend Exhibit Openings, Concerts and Special Events
• Employee Engagement Activities and Opportunities
• FSA and Dependent Care Options 
• Volunteering and Community Engagement Opportunities

What We Offer for Part-Time Hourly Staff: 

• $17/Hour Base Pay
• Competitive Pay
• Paid Vacation and Sick Days
• Paid Floating Holidays (1)
• Time and a Half Holiday Pay
• 401(K) with Potential for Up to 3% Employer Match
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Service Student Loan Forgiveness  
• FREE 24/7 Downtown Parking and Transit Benefits
• Continuing Professional Offerings
• Complimentary Museum Admission (For Yourself, Family, and Friends)
• Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more) 
• Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
• Opportunities to Attend Exhibit Openings, Concerts and Special Events
• Employee Engagement Activities and Opportunities
• Volunteering and Community Engagement Opportunities

Departmental Overview: The retail department includes 3 independent retail locations and an art gallery within the museum building, with a total of 8,800 square feet of selling space. E-commerce, wholesale and product development are key of the business. The department generates revenue through the sales of goods that provides vital operating revenue for the museum.

Job Overview: Sales Associates will assist visitors and customers in our Circa/Museum Stores located inside the Country Music Hall of Fame and Museum. Associates will greet visitors, answer questions regarding products offered for sale in the stores.

Specific Job Duties:

• Establish a working relationship with all store staff and fellow Museum staff to support company initiatives and objectives.
• Perform daily activities assigned by store management.
• Uphold our superior level of customer service.
• Bring positive recognition to CMHOF’s brand through professionalism, enthusiastic attitude and effective communication.
• Actively greet and assist customers and thank them for visiting.
• Complete sales transactions.
• Represent CMHOF’s core values, emphasizing a positive work environment that is fun and unique.
• Ability to effectively maneuver around sales floor, repetitive bending, prolong standing, twisting, stooping, squatting.
• Maintain a clean, organized store.
• Restock store product with direction from store management.
• Pricing product when necessary.
• Ability to perform other tasks as assigned from time to time by Store Management without hesitation.
• Learn and disseminate information about Country Music Hall of Fame and Museum exhibits and programs.

Requirements

Minimum Qualifications:

• High School Diploma

Preferred Qualifications:

• Strong customer service skills
• Outgoing and friendly personality
• Knowledge of country music a plus
• Knowledge of musical instruments (Especially guitars) a plus

Essential Competencies (Knowledge, Skills and abilities needed for success in the position):

• Upbeat and energetic
• Weekend and evening availability
• Strong communication skills (oral, written and presentation)
• Hands-on, initiator, and hard worker
• High performer, driven through self-motivation and agility
• Detail-oriented
• A team player
• Ethical, honest and accountable
• Attention to detail
• Weekend and evening availability

Conditions of Employment:

• Punctuality and reliability
• Ability to uphold a strong attendance record.
• Must be able to work a flexible schedule including weekends, evenings and some holidays
• Standing required for almost entire work shift
• Bend, lift, open, and move product up to 50 pounds as needed
• Must pass a background check

Notes to Applicant:

The Country Music Hall of Fame® and Museum is an equal opportunity employer. We respect the varied attributes, characteristics, and perspectives that make each person unique, and we believe that fostering a culture of inclusion is essential to institutional excellence. The museum promotes an environment of respect, communication, and understanding, while actively seeking opportunities to learn about and establish practices that further facilitate equity. The museum does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, childbirth and related medical conditions), national origin, political affiliation, gender identity, sexual orientation, disability, genetic information or characteristics, age, membership in an employee organization, military or veteran status, or other non-merit factor. The Country Music Hall of Fame® and Museum does not tolerate discrimination or harassment based on any of these characteristics.

We are a drug-free workplace and an equal opportunity employer that welcomes all qualified candidates to apply for open positions. The Country Music Hall of Fame and Museum is committed to providing a safe and secure environment for its staff and visitors. All offers of employment are subject to and contingent upon the successful completion of a background check and employment verification, including federally mandated E-verify processes, as required for position.

Due to the high volume of applications received for this position, hiring managers will only contact candidates they are interested in scheduling for an interview. Please refrain from calling to inquire about the status of your application. 

Please upload a resume and cover letter when applying for the position.

Applications are only accepted online on our career page: https://www.countrymusichalloffame.org/careers