IT Enterprise Applications Manager

Position Summary:

Responsible for the day-to-day operations of major applications systems used by CountryMark. Includes the supervision of developers and will require some hands-on work.

Primary Duties and Responsibilities (not limited to the following):

• Collaborate with developers, cyber security, infrastructure & operations staff to ensure that all CountryMark Enterprise application systems are operating as expected.
• Ensure proper procedures for patching, code migration and change control are followed.
• Hold team accountable to ensure timely acknowledgement and resolution of help desk tickets.
• Proactively manage the environment working with infrastructure and operations staff to anticipate potential problems.
• Plan the work of developers, ensuring that work is adequately scoped, estimated and that schedules are met.
• Plan, budget, and oversee the work of multiple 3rd party service providers that provide development and other professional services.
• Working with the IT Director, and peers within the IT team, ensure that resources are properly? allocated and that individual workloads are balanced.
• Help prioritize projects based on direction from the IT Director and the Steering Teams.
• Oversee planning and execution of upgrades to environments as needed.
• Provide alternative solutions and/or workarounds when a requested solution is not feasible.
• Prioritize employee development to ensure they can take on additional responsibility and learn new skills.
• Research and network with peers on industry best practices to establish within CountryMark’s team.
• Oversee system administrative functions such as user provision, code migrations, license management, segregation of duties management and user/role designs.
• Lead the Data and Analytics Governance team, maintain and evolve the Data and Analytics strategy to align with CountryMark and Information Technology strategy.
• Ensure that the Data and Analytics Architecture is positioned to meet strategic objectives.
• Lead the delivery of reporting and analytics solutions.
• Manage projects as needed within the Applications area. This will include emerging technologies.
• Perform Business Analysis functions as needed.

Job Qualifications (refers to job, not incumbent):

Education: Minimum: Bachelor’s Degree in Engineering, Computer Science, Information Systems or a related field. 5-7 years’ experience can be substituted for education.

Experience: Minimum: 10 years’ experience in an enterprise applications environment managing and developing employees with responsibility for maintaining and managing major enterprise systems such as Microsoft D365, SAP or Oracle EBS.

Other:

• Leadership experience that includes managing direct reports
• Experience developing individuals and teams
• Experience in a process or manufacturing industry.
• Ability to pull together a cross-functional team to achieve business objectives.
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office platform.
• Ability to identify and weigh alternatives in problem solving and implement optional solutions.
• Ability to apply project management skills and provide leadership in a team environment.
• Ability to communicate effectively both orally and in writing.
• Good judgment and decision-making skills.
• Ability to accommodate flexible working hours and travel requirements (10-15%).
• Experience upgrading and deploying enterprise applications in a SaaS environment.
• Experience managing applications in a Microsoft Azure environment.
• Experience managing a PowerBI environment and the associated architecture.