Child Support Specialist I/II/III (20352859)

Performs a wide variety of child support duties consisting of maintaining a caseload, locating and
interviewing custodial and non-custodial parents and others to elicit factual information for the
purpose of establishing child support obligations and enforcing child support laws; arranges for
support payments when possible; prepares cases for court hearings as necessary; and performs
related work as required.
Working under close supervision, Child Support Specialist I is the entry/trainee level in the Child
Support Specialist series. Employees in this class receive in-service training, and are given
detailed instructions in the performance of duties related to child support laws, regulations, and a
broad range of child support casework activities. As requisite skills and knowledge are
developed, greater independence and the full scope of responsibility are exercised. Employees
are expected to promote to Child Support Specialist II after one year of satisfactory performance
at the entry/trainee level.

• Evaluates income and expense data of custodial and non-custodial parents to determine

• Responds to general inquiries and explains general child support laws, court orders, rules,

• Participates in interviews to secure support agreements and to persuade responsible

• Prepares and processes legal documents necessary for the Documents and updates

• Provides case status information, explains the complaint resolution process, and answers

• Applies federal, state, and local codes, procedures, and rules in establishing and

• Coordinates and/or conducts genetic tests when needed.
• Performs related duties as assigned.

Salary Information:
Child Support Specialist I- $16.64-$20.23 per hour
Child Support Specialist II- $18.38-$22.34 per hour
Child Support Specialist III- $20.72-$25.19 per hour

• Effectively use computer and other resources to prepare and manage cases.

MINIMUM QUALIFICATIONS:
Two (2) years of full-time clerical experience which included interaction with the public;
OR
One year of full-time experience performing debt collections duties which included interviewing
others for the purpose of collecting information;
OR
One year of full-time experience performing duties of a Child Support Assistant I or Office
Assistant II in a Child Support Services Department;
OR
Completion of 60 semester or 90 quarter units of college.
Qualifying experience or education may be combined in order to meet the above requirements.
When combining education and experience; fifteen (15) semester units or twenty-two (22)
quarter units equals six months of experience.

HOLIDAYS:

13 paid holidays per year and an additional twenty four hours of Holiday Leave. An employee must be employed the last working day before and the first working day after the holiday in order to receive holiday compensation. Employees on leave without pay shall not accrue holiday benefits.

VACATION:

88 hours (approximately 11 working days) per year during the first 2 years of service; 128 hours (approximately 16 working days) per year during years 3 through 12; 168 hours (approximately 21 working days) per year during years 13 through 19; 208 hours (approximately 26 working days) per year after 20 full years of service.

SICK LEAVE:

96 hours (approximately twelve working days) per year of paid sick leave.

BEREAVEMENT LEAVE:

40 hours with pay for each instance for immediate family members. Immediate family includes spouse, child, stepchild, grandchild, stepparent, parent, grandparent, parent-in-law, grandparent-in-law, brother-in-law, sister-in-law, brother or sister.

LONGEVITY:

Service is based on employment with Glenn County. The County shall provide a longevity differential above the employee’s base rate of pay for those employees represented by this unit as follows: after 10 full years of service 5%, after 15 full years of service 1%, after 20 full years of service 1%, after 25 full years of service 1% and after 30 full years of service 1% for a total of 9%.

HEALTH PLAN:

Glenn County contracts with PERS for medical insurance. The County pays a portion of the medical insurance premium based on the carrier and amount of the total premium.

VISION PLAN:

The County pays the employee premium for a vision plan with Medical Eye Services (MES). The employee may enroll dependents at the employee’s expense.

DENTAL PLAN:

GCGU employees are offered a choice of two voluntary dental insurance plans; Delta Dental (PPO) and DeltaCare (HMO). The employee pays 100% of the premium through payroll deduction.

DEFERRED COMPENSATION:

The County offers three IRC § 457 voluntary Deferred Compensation Plans (tax deferred long-term savings plans): Voya, Nationwide and Edward Jones.

SHORT TERM DISABILITY:

The County coordinates with State Short Term Disability Insurance for regular employees.

LIFE INSURANCE:

The County pays the premium on a $10,000 Term Life Insurance policy for regular County employees. The employee pays the premium for optional life insurance.

RETIREMENT:

The County participates in the Public Employees’ Retirement System (PERS) which is coordinated with Social Security. The employee is responsible for 100% of the employee’s portion. Unused accrued sick leave can be converted to service credit at retirement.

SUPPLEMENTAL RETIREMENT:

GCGU employees participate in the Laborers’ International of North America (Industrial) Pension Fund.

PREMIUM PAY:

Premium pay such as shift differential, bilingual, and working-out-of-class pay may be paid depending upon the employee’s work assignment and class.

• Benefits are listed for full-time employees; certain benefits are pro-rated for part-time employees.

APPLICATIONS MAY BE FILED ONLINE AT:
https://www.governmentjobs.com/careers/mss
Position #MSS03309
CHILD SUPPORT SPECIALIST I/II/III