Job Posting for Department Technology Specialist II at County of Henrico Department of Voter Registration

About Us

Henrico County, a progressive employer of choice, provides job seekers with the promise of fair and competitive compensation; a close-knit atmosphere with low employee turnover; and a benefits package that helps secure financial stability.

Established in 1611, Henrico County has deep historical roots. Henrico County borders the City of Richmond to the west, north and east and constitutes approximately a third of the Richmond metropolitan areas. Henrico County is among the top-rated counties in the nation and was one of the first localities to adopt the County Manager Form of Government. Citizens of Henrico County are represented by an elected Board of Supervisors representing five magisterial districts.

Henrico County General Government currently has more than 30 agencies. Department Heads are appointed by the County Manager, with the exception of the elected constitutional officers. Henrico County is an equal opportunity employer and, when you join us, you will be surrounded by fellow associates who come from all walks of life, all types of cultural backgrounds and all ages.

General Statement of Duties

Closing Date: This position closes on Monday, June 3, 2024.

Provides advanced, moderately complex, Tier II technical support to end users in one assigned County department, which may include supporting department staff and/or operations at multiple locations; troubleshoots and resolves moderately complex end-user, connectivity, functionality and operational issues for assigned department's technologies and equipment; performs basic querying, scripting and coding as needed; generates basic department-specific reports; does related work as required.

Essential Duties

Considerable working knowledge of personal computer technologies and network/telecommunications, network and systems architecture and equipment as well as common business software and office equipment, A/V equipment and wireless devices and technologies
Advanced working knowledge of department-specific software, applications, databases, COTS, enterprise software, County-developed systems
Advanced working knowledge of department-specific office and technology-related equipment installation, configuration and functionality/operation
Considerable knowledge and routine use of a wide variety of automated tools for diagnosing and solving information system problems
Basic query, scripting, programming, coding skills
Basic capabilities in HTML, including style sheets, templates, complex tables, frames, image maps, CGI programming, applets, animation, multimedia design and delivery, and Web publishing procedures
Excellent organization skills with the demonstrated ability to plan and execute work effectively to successfully complete assigned tasks accurately and in a timely manner within established deadlines
Ability to multi-task
Professional integrity, including the ability to maintain the integrity of confidential and/or time sensitive information and processes encountered while providing support to end-users
Ability to read, and consistently comprehend, interpret, apply and communicate technical information accurately
Sound political astuteness
Sound critical thinking and problem solving skills with the ability to appropriately research and resolve a variety of questions and issues within established policies, guidelines, requirements and procedures
Sound professional judgment with demonstrated ability to consider and weigh a variety of relevant factors and make accurate decisions or recommendations
Ability to synthesize multiple types of data and make accurate appropriate determinations and recommendations; strong computer skills with ability to use computers, laptops, tablets and other devices, and to effectively, accurately and appropriately use typical business software, proprietary software and applications to complete assigned tasks
Visual and hearing acuity sufficient to enable effective interactions and data collection
Excellent written and verbal communication skills with the ability to interact professionally with end-users with diverse skill levels and functional needs and to establish and maintain effective working relationships
Excellent interpersonal and communication skills to communicate technical information to non-technical audiences in user friendly language
Ability to express ideas clearly and concisely, orally and in writing
Ability to work independently and as part of a team
Ability to collaborate effectively to establish and maintain a good working relationships with all levels of department staff, IT Department staff, vendors, and other relevant stakeholders
Personal accountability, including teamwork and establishing and maintaining positive working relationships with end-users
Excellent customer service skills with the demonstrated ability to interact patiently, respectfully, and with tact and courtesy with all end-users presenting with varying levels of understanding and needs in order to appropriately address requests, needs and issues
Must be able to positively and appropriately represent the County customers and other stakeholders
May require the ability to work on-call or a flexible schedule as needed

Minimum Qualifications

Graduation from high school with completion of one (1) year of relevant college coursework and two (2) years of relevant work experience; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Additional Information

This position is part of an approved career development plan and may be filled at level I or II, consistent with the successful candidate's experience and qualifications.

Department Technology Specialist I: $52,486.32 - $96,551.06 - Graduation from high school with relevant coursework completed at the high school or college level; and one (1) year of relevant work experience; OR, any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Department Technology Specialist II: $57,646.23 - $106,042.95 - Graduation from high school with completion of one (1) year of relevant college coursework and two (2) years of relevant work experience; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.

May require of a valid driver's license to provide support at locations Countywide.

Must be a registered voter of the Commonwealth of Virginia.

How To Apply

Closing Date: This position closes on Monday, June 3, 2024.

You apply for positions with Henrico County general government through our online applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal though https://henrico.us/services/jobs or click on the Jobs link in the upper right-hand corner of our main County page at https://henrico.us.

Minimum Salary

52486

Maximum Salary

106042

Currency

USD

Main Organization

General Government

Employment Status

Permanent Fulltime

Permanent Full-time

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Department Technology Specialist II

Job Posting for Department Technology Specialist II at County of Henrico Department of Voter Registration

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