QUALITY ANALYST

Thank you for your interest in employment with Kenosha County!

QUALITY ANALYST

Kenosha County is committed to Equity, Diversity and Inclusion and is an Equal Opportunity Employer.

The Behavioral Health Quality Improvement Analyst, reporting to the Director of Aging, Disability and Behavioral Health, will help to improve access to mental health and addiction services for Kenosha County citizens and assure the quality and cost-effectiveness of county-supported programs through performance and outcome monitoring, quality improvement strategies and troubleshooting. This position will assist in utilization review and trend analysis; be participative in new grant development; assist the administration to assure accessible, quality care; and assist with special projects throughout the Division.

2023 Hiring Range: $67,234 - $80,040

Position Summary and Job Duties

• Work with Kenosha County’s network of service providers to establish and monitor contract performance and consumer outcome measures for contracted services
• Develop/improve systems for reporting and reviewing monthly progress on performance measures and persons served to assure that goals are met and target populations are reached
• Identify system barriers to service quality or cost effectiveness; initiate quality improvement strategies such as NIATx, using stakeholder teams
• Assist with grant preparation, monitoring and reporting
• Assist in troubleshooting with issues that may affect service delivery or costs, including review of regulations and communication with state officials
• Assure and review culturally sensitive mechanisms for measuring consumer satisfaction
• Respond to and address consumer and family concerns
• Review contracts and goal setting with providers, annually and as needed
• Facilitate special projects to improve community services and quality of life while assuring services reach diverse populations
• Review monthly core service reports against performance goals relative to service units, persons served and other objectives; quarterly review of consumer outcome measures and follow up with management and providers
• Facilitate quality improvement projects, assembling key stakeholders to identify and test system changes to improve quality or cost effectiveness of services
• Follow up with providers on family concerns while respecting consumer privacy rights
• Conduct specific case reviews with contracted staff at remote locations
• Monitor patient centered outcomes for specific programs
• Perform other work as required or assigned

Success Factors

Knowledge of:

• Proficiency in Microsoft Programs including Excel, Power Point

Skill in:

• NIATx or comparable quality improvement process
• Analytical and problem-solving skills
• Oral and written presentation of ideas and information
• Verbal and written communication
• Organization

Ability to:

• Have a high degree of accuracy and attention to detail
• Work respectfully in a diverse and inclusive environment

Job Requirements, Education, Training and Experience

• Minimum of Bachelor’s degree in Public Administration, Social Work, Psychology or related field; Master’s degree in related field preferred
• At least 2 years administrative experience in human services
• Three years administrative experience in Wisconsin behavioral health services, human services or related field preferred
• Experience in program evaluation and/or analysis preferred
• Or any combination of education, training and experience which provides the required knowledge, skills, and abilities

Other Job Requirements

• Valid Wisconsin driver’s license

Benefits

• Health, dental and vision insurance effective first of month following 30 days of employment with the ability to reduce premium contribution through participation in a wellness program
• Flexible Spending Accounts
• Employee Assistance Program
• Paid Time Off
• Twelve Paid Holidays
• Retirement Plan: Participation in the Wisconsin Retirement System which includes county-paid life insurance
• Tuition Reimbursement

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position involves light physical demands and may require sitting for long periods of time.

Selection Process

• Application Review - Qualifying
• Oral Interview - Qualifying
• Background Check - Qualifying
• Drug Screen - Qualifying

If you require accommodations at any point in the selection process because of a disability, please notify Human Resources in advance for arrangements.

To learn more about the Kenosha County Department of Human Services, please visit:
Department of Human Services | Kenosha County, WI - Official Website

Applications must be submitted no later than Sunday, August 6, 2023.

Kenosha County is a Wisconsin Retirement System participating employer. Your participation is required, which includes an employee contribution.

The pay grade for this position is E8 (Min. $67,234 – Max. $92,847).

This position is located in Kenosha County, a growing community along the shores of Lake Michigan and less than an hour away from Milwaukee and Chicago. To see why Kenosha County is a great place to live, work, and play, visit: https://www.visitkenosha.com/

Thank you for your interest in employment with Kenosha County!

Kenosha County is an affirmative action, equal opportunity employer.

Salary : $67,234 - $80,040