Management Analyst

Management Analyst

Community Resource Center- Programs and Operations

“Follow Your Calling, Find Your Career”  

Salary Range:  $60,631.80 - $75,789.75

This is an exempt (salary) position. Please note pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too.  Join us and build an exceptional experience for yourself, and a better working world for all.

The Department of Community Resources (DCR) provides individuals and families with immediate access to a diverse range of Mecklenburg County Health and Human Services programs and community partner services in Community Resources Centers throughout the County. This position will hold primary data management, analysis, and reporting responsibilities for DCR's Unified Workforce Development and MeckSuccess programs.

Position Summary

Performs research and analysis for an assigned County Department or Division. This position works independently and is responsible for managing projects, advising management on results and recommending necessary adjustments to department procedures.

Essential Functions

·         Conducts research and analysis and advise management on results.

·         Recommends necessary adjustments to department procedures.

·         Works under the guidance of department management on strategic projects to include assisting in the establishment of goals and objectives.

·         Responds to requests from State, County, local municipality government, or community stakeholders.

·         Manage various projects aligned with Strategic Business Plan goals.

·         Gather and organizes information about the problem to be solved or the procedure to be improved.

·         Interview personnel and conducts on-site observations to determine the methods, equipment, and personnel that will be needed.

·         Analyze financial and other data, including revenue, expenditure, customer, resource centers, and employment reports.

·         Develop solutions or alternative practices.

·         Recommend new systems, procedures, or organizational changes.

·         Make recommendations to management through presentations or written reports.

·         Confers with managers to ensure that the changes are working.

·       Criminal Justice) - perform ongoing review and evaluation of the in-custody pretrial jail population of the Mecklenburg County Jail in a focused effort to reduce, appropriately, the number of people detained as well as their duration of detainment, while maintaining public safety. The individual will work in partnership with key system partners in the local criminal justice system to enable the implementation of policy and process to expedite the release of identified individuals.

·   (Social Services) - Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system

Mecklenburg County Community Resources: Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.  This includes service on the emergency management team on a two-year rotating cycle.

Minimum Qualifications

Experience: 

Minimum of two years experience in a related field. 

 Education:  

Bachelor’s degree in Business Administration, Public Administration, Data Analytics or a related field.

Combination of relevant education and relevant experience accepted?:  Yes

Licenses and Certifications

·         May require a valid North Carolina or South Carolina Driver's License

·         May require an Annual Motor Vehicle Record (MVR) check

Preferred Qualifications

·         Master’s degree in Business Administration, Public Administration, or a related field.

·         Experience with Salesforce and PowerBI

·         Minimum of five years of quantitative data analysis.

·         Minimum three years of project management.

Knowledge, Skills, and Abilities

Knowledge of:

• Principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• Business and management principles involved in strategic planning, project management, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

• Principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems

Skills

• Data management and data visualization

• Understanding written sentences and paragraphs in work related documents

• Talking to others to convey information effectively

• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

Abilities

• Job / Organizational Fit: The extent to which activities and responsibilities available in the job are consistent with the activities and responsibilities that result in personal satisfaction; the degree to which the work itself is personally satisfying; the extent to which an organization’s mode of operation and values are consistent with the type of environment that provides personal satisfaction

• Technical / Professional Knowledge & Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

• Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently

• Building Strategic Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals

• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures

• Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it

• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships

• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

Computer Skills

• Advanced proficiency in various computer applications including Microsoft Office Suite.

• Proficiency in Power BI is preferred.

• Experience with Salesforce is preferred.

Work Environment

Works in an office setting with moderate noise

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.