Retail Banking Administrator
Countybank | Anderson, SC
What We're Looking For
Countybank is seeking a self-motivated, detail-oriented individual to serve as a Retail Banking Administrator. The Retail Banking Administrator will report to the Retail Banking Sales Manager. The associate in this position will serve as a dual role by providing support to the Retail Banking Sales Manager and filling in as a Universal Associate as needed in the Upstate Market. This position is responsible for supporting various initiatives within the scope of Retail Banking, in addition to the organization's financial integration strategies. This position will be cross trained to serve a wide array of customer needs from the teller line to the customer service desk. This role serves as an example to others by providing outstanding customer service for customer's transactional and account service needs. Trained to handle most customer needs including but not limited to processing basic and complex transactions, opening, and closing accounts.
Confidentiality and a commitment to embracing our corporate culture while serving clients, communities, and fellow associates are essential to the success of this position.
What You Can Expect
Retail Banking Sales Manager Support:
- Assists Retail Banking Sales Manager with compiling information and creating presentations for weekly, monthly, quarterly, and annual reports.
- Makes recommendations and develops new reports to capture additional, measurable results when asked.
- Creates agendas and attends meetings and conference calls to note action items and creates and manages follow-up with appropriate parties.
- Coordinate catering for scheduled meetings.
- Organizes, prioritizes, and coordinates internal and external work activities, meetings, and training with precision. An example of an external work activity would be coordinating volunteers for Holiday on Ice, a company sponsored event.
Universal Associate:
- Handles a variety of routine financial transactions including check cashing, withdrawals, deposits, loan payments, cash advances, and wires.
- Opens, closes, and general account maintenance for deposit accounts.
- Complete new customer/new account onboarding activities (2x2x2contactmanagement).
- Daily office functions including but not limited to processing NSFs, deposit exceptions, and overall support of the Financial Centers.
- Performs additional daily branch responsibilities that may include ATM balancing/servicing, ordering foreign currency, purchasing/ordering supplies, incoming mail, Night Drop, and other duties as assigned.
- Confidently uncovers sales opportunities through proficient knowledge and a service-based approach that drives success in the achievement of personal and team goals set.
- Actively participates in campaigns and promotions as assigned, ensuring that activities are completed in a timely manner and that follow up activities are scheduled accordingly.
- Issues Cashier's Checks.
- Redeems government savings bonds and processes cash advances.
- Balances a cash drawer, counting currency and coin accurately.
- Takes ownership of customer service problem resolution needs within their authority.
- Knows and follows all policies and procedures in completing more complex transactions, minimizing operational errors, and maintaining a proper workflow.
- Knows and understands the operational departments of Countybank and communicates with them to resolve customer issues.
- Knows and follows the branch's security procedures and understands the function and operation of the security devices.
- Makes all customers feel welcome and at ease by treating them in a friendly and courteous manner.
- When necessary, explain policies and procedures courteously and patiently. Helps to satisfy customer complaints and refers customers to the appropriate area so that complaints can be addressed in a timely manner.
- Completes general office duties to support daily functions of the branch. Includes, but not limited to, activities such as filing, writing to clients, phone communications, and organizing work area and client materials.
- Demonstrates compliance with all bank regulations.
- Ability to be trained and perform Teller and Universal Associates job functions.
- Perform transactions in an accurate and timely manner.
- Proactively look for ways to enhance service and referral performance by supporting bank initiatives.
- Discover opportunities to make quality referrals to teammates and internal business partners by listening, understanding, and responding to customer's needs.
- Put People First by serving others with respect.
- Adhere to all regulations, compliance and bank policies, procedures, and delegated authorities.
Skills & Education Requirements
- High school diploma or equivalent required, associate or bachelor's degree
- Two or more years of previous banking preferred; or any equivalent combination of education, training or experience which provides the required knowledge, skills, and abilities.
- Prior work experience with administrative duties is desired.
- At least one year of customer service and sales experience, including handling cash.
- Effective interpersonal/communication skills.
- Proficient computer navigation skills.
- Bilingual applicants a plus.
- Willingness to obtain, apply, and share knowledge.
This is a full-time position in a smoke and drug-free workplace with strong corporate values that foster associate growth and satisfaction. Compensation commensurate with experience, education, and level of expertise.
About Countybank
Our Mission: To Serve Our Clients, Our Communities, and Our Associates
Countybank began its service to the Greenwood community in 1933, when it was founded by a group of Greenwood businessmen as The County Bank. While the bank has evolved through its history to operate as a complete family of financial services, our core mission has never changed. We remain an independent, locally owned institution that is focused on meeting the financial needs of the families and businesses of Greenwood, Greenville, Greer, and Anderson communities.
How We Give Back
The Countybank Foundation was formed in 1971, under the leadership of former bank president R. Thornwell Dunlap Jr., to identify specific charitable needs and to distribute funds to selected organizations on a yearly basis. Since 1990, the Foundation has contributed more than one million dollars to a wide variety of local civic, educational and cultural programs, including the establishment of several college scholarships and endowments.
In addition to the Foundation's contributions, Countybank employees spend thousands of volunteer hours in their communities. Currently, more than two-thirds of the associates at Countybank volunteer with local charitable and civic organizations.
Learn More
Visit us at www.ecountybank.com.