What are the responsibilities and job description for the Collections Coordinator position at Courtesy Products?
Overview
Are you looking for a career with premium benefits and the potential for growth?
At TKC Holdings, we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.
About This Position
The Collections Coordinator helps reduce the Company’s financial liability with respect to past due account balances while providing outstanding customer service. This position processes charge-back documentation received from Merchant Services notifying Company of pending charge-back liability, completes all Monthly EOM AR Reports and maintains proper customer documentation in Oracle.
Essential Functions, Duties, and Responsibilities:
- Make outbound collection and charge-backs calls
- Maintain proper customer documentation in Oracle.
- Process charge-back documentation received from Merchant Services notifying company of pending charge-back liability.
- Work closely with Account Relations Coordinators & Sales Team to identify accounts with AR issues.
- Complete all Monthly EOM Account Receivable reports.
- Recommend timely account collections placement.
- Work with collection agency on account placement and status updates
- Consult with Accounting Management to release orders.
- Process customer requests in a timely manner.
- Complete miscellaneous duties and assignments as assigned by Accounts Receivable Supervisor/Controller.
- Apply payments to customer accounts.
- Assist customers with receivable related questions/issues.
- Assist in answering incoming phone calls.
Supervisory Role: No
What You'll Need
- Associates or bachelor’s degree in accounting preferred
- Familiarity with 10-key calculator functionality
- PC experience is helpful
- Detail oriented with strong organizational skills
- Good interpersonal skills
- Good mathematics and reasoning skills
- Ability to successfully pass pre-employment (post offer) Company or Facility background check and drug screening
Benefits
TKC Holdings, Inc. offers comprehensive benefits to all regular-full time employees. TKC offers a variety of medical plans with prescription coverage, vision, dental, life insurance, short term and long term disability and many more benefits that can be selected to create the right package for you. TKC also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan.
EEO Statement
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Salary (For Colorado Positions Only)
Salary : $0