Part-time Breakfast Barista/Server

The Barista is responsible for providing excellent customer service. They provide customers with prompt service, quality beverages and products, and a clean and comfortable environment.

Duties and Responsibilities

• Understand and respond to customers’ needs and ensure a high level of guest satisfaction, determining their coffee interests and needs.
• Greet guests in a friendly manner upon arrival, maintain a proactive guest service approach at all times.
• Provide fast, friendly, professional, and responsive customer service to hotel guests.
• Maintain excellent attendance to ensure the hotel and our guests have the necessary coverage to provide efficient guest service standards.
• Educate customers by presenting and explaining the coffee drink menu and answering questions.
• Sell coffee by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Generates revenue by attracting new customers, defining new and expanded services and products.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; and maintaining supplies, pastries, and cookies for the coffee bar.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Maintain and advance knowledge about the hotel and events. Use that knowledge to assist with any guest question.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Maintain confidentiality of proprietary information, and protect company assets..
• Complete all other duties as assigned to support the mission and goals of NHS.

Required Skills and Experience

• At least six months’ server, bartender, or barista experience preferred but not required.
• Micros experience preferred but not required.
• Highly energetic and motivated individual.
• Excellent interpersonal and communication skills with a strong customer/client focus.
• Self-Starter with the ability to work independently and as a team.
• Ability to work in a fast-paced, high-pressure environment.
• Results driven focus and ability to work through to completion in a timely manner.
• Adaptable to change.
• Stand, sit or walk for an extended period of time or for an entire work shift.
• Must maintain a neat and professional appearance, upholding company appearance standards at all times.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Behaviors

• Loyal: Shows firm and constant support to a cause
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals