Guest Experience Specialist - $15/hr

Job Summary

• $15hr
• Full Time
• Flexibility Preferred 
• Cross train for front desk / bistro
  • Guaranteed 40 hours IF ALL POSITIONS WORKED

The Guest & Safety Experience Specialist is responsible for supporting the overall guest experience ensuring the safety of both hotel guests and Associates while also handling all respective security issues and/or disruptive activity that may occur at the hotel.

Responsibilities

QUALIFICATIONS:

• High school diploma or equivalent with at least 2 years applicable security and/or guest-related hotel experience is required.
• Current FLSD (Fire Life Safety Director) T89 or F89 license required.
• Ability to clearly communicate with guests in respectful and courteous manner while portraying a degree of professionalism at all times.
• Ability to Solve problems and handle emergency situations
• Comprehensive knowledge of all fire and life safety systems
• Ability to operate radio or telephone equipment and/or console monitors
• Effective oral and written communication skills
• Active listening skills
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Attention to detail

JOB RESPONSIBILITIES:

• Assisting guests with luggage as appropriate.
• Assist with running amenities to guest rooms (i.e. towels coffee etc).
• Respond to miscellaneous guest needs (i.e. television reset toilet plunged etc.).
• Overnight schedule may require this role to assist with the linen delivery and/or garbage pick up as required by applicable hotel contract.
• Maintaining accurate fire and life safety log books in accordance with state/local Fire Codes.
• Be a liaison between Property Management building staff and first responders in the event of an emergency.
• Conduct drills training and other day to day oversight of fire and life safety plan in accordance with state/local Fire Codes.
• Ensure that all local FD Inspections Testing & Maintenance is scheduled completed and documented.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan