Housekeeping Supervisor

PRIMARY PURPOSE: To assist the Housekeeping Manager/Executive Housekeeper in maintaining an attractive and clean hotel in accordance with brand and company standards.

RESPONSIBILITIES

• Meets and exceeds customer and team member expectations by providing outstanding service and teamwork
• Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
• Communicates in a professional manner with customers, co-workers, and managers
• Demonstrates teamwork by cooperating and assisting co-workers as needed
• Ensure the standards of cleanliness, hygiene and tidiness are maintained throughout the hotel and to manage the housekeeping department (room attendants, housemen, laundry, and lobby) efficiently to maintain standards and control cost.
• Ensures standards of cleanliness, hygiene and tidiness in all guest rooms, corridors, and storage closets
• Supervises, inspects, coaches, and works with housekeeping staff on the daily cleaning of assigned rooms, corridors, storage areas, and public areas to the highest standards. This includes ensuring that bed linens are being changed, towels are replaced, bathrooms are properly cleaned thoroughly, vacuuming, moping, dusting and completion of daily projects.
• Ensures the upkeep of vacant rooms
• Ensures that all room attendants’ carts and stock rooms are kept orderly.
• Conducts monthly inventory on supplies
• Ensures guests property left behind is logged and stored in a secure location daily
• Takes action on any maintenance issues in guest rooms to ensure hotels established quality standards and ensure guest satisfaction.
• Monitors working conditions, reports to management any observed or known safety hazards, conditions or unsafe practice and procedures.

QUALIFICATIONS

• 1-3 years experience in housekeeping, preferably in a hotel environment
• Advanced knowledge of cleaning chemicals and housekeeping best practices.
• Excellent attention to detail with high levels of successful communication
• Ability to work at a fast pace and under pressure
• Ability to motivate co-workers effectively
• Ability to manage multiple tasks and think outside the box
• Must be flexible hours/days including weekends and holidays
• Previous supervisory experience preferred
• Bilingual English/ Spanish a plus

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to lift, push, pull and carry a minimum weight of approximately 20 lbs, stand for long periods of time, kneel, bend and crawl, squat and crouch, and tolerate exposure to dust and cleaning chemicals.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.