COMMUNICATION SPECIALIST

Summary

Communication Specialist communicates with patients, customers, staff, providers, and others while using various computer programs. Responsible for directing all calls, activating codes, making overhead announcements, and other duties as assigned.

Essential Duties and Responsibilities

• Supports and promotes the mission and values of Covenant Health Ministry.
• Receives and makes calls in a professional manner
• Processes internal and external calls with patients, customers, providers, and others
• Receive and process calls for Physician Answer Service in a timely manner
• Activates emergency codes and internal overhead announcements
• Prioritizes incoming calls
• Provides exemplary customer service with all interactions.
• Other duties as consistent with this role.

Job Requirements

Job Knowledge and Skills

• Strong interpersonal skills and customer service experience

Education and Experience

• Call center, operator, or telecommunications experience preferred
• Moderate typing ability and computer skills preferred

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Working Conditions/Physical Demands

Must possess the physical and mental abilities to perform the tasks normally associated with this position that involves a combination of sitting, standing, walking, bending, stooping, and reaching. Occasional lifting/carrying up to 25 lbs.  Some stress related to high level of responsibility for quality care.

Americans with Disabilities Statement

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Covenant Health reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

Standard of Business Conduct

Every St Joseph Hospital employee is required to abide by the Standards of Conduct and to report any activity that appears to violate the Standards of Conduct.

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values:

Compassion

We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

Integrity

We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

Collaboration

We work in partnership, dialogue and shared purpose to create healthy communities.

Excellence

We deliver all services with the highest level of quality, while seeking creative innovation.

We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.