DIRECTOR COMMUNITY MINISTRIES

Summary

Directs the development and implementation of Saint Joseph Hospital’s strategies and initiatives in Volunteer Service Senior Health Support and Education Programs, Gift Shop, Grey Nuns Thrift Shop, Project SEARCH, Arts in the Atrium, Bereavement, and Mission Champion recognition. Supports the Vice President for Mission with the effective integration of Covenant Health Systems’ mission, vision and within Saint Joseph Hospital.

Essential Duties and Responsibilities

• Support and promote the mission, vision, and values of Covenant Health Systems.

• Plan, develop, organize, implement, evaluate, and direct the operation of departments under purview: Volunteer Services, Senior Health Support and Education Programs, Gift Shop, Grey Nuns Thrift Shop, Project SEARCH, Arts in the Atrium, Bereavement, and Mission Champion recognition.

• Senior Health Support and Education Programs.

• Directs day-to-day operation of senior health support and education programs.
• Recruits, supervises, and schedules clinical support and training opportunities for employees and volunteers.
• Completes performance appraisals for staff.
• Facilitates agreements between SJH and congregations and other entities.
• Coordinates staff meetings and retreats.
• Maintains continuous quality improvement as per regulatory agencies’ standards.

• Alzheimer’s and Dementia (A&D) Support Programming

• Collaborates with the Alzheimer’s Association to offer training for professional caregivers caring for clients with Alzheimer’s Disease.
• Directs the development of bi-monthly ongoing educational programs for families, friends and professionals caring for A&D patients.
• Promotes and maintains relationships with A&D professionals to provide a pool of resources for ongoing educational offerings.
• Attends trainings through professional associations to stay current on the topic of A&D.
• Direct and help organize weekly support group meeting for families caring for loved ones with A&D.
• Collaborates with SJH staff to provide ongoing support for families as they transition out of Day Away.

• Volunteer Services

• Establish, review, and revise department policies and procedures compliant with legal, state, federal and hospital regulations.

• Plan and develop programs as requested by staff, administration or as needed.
• Facilitate interaction with other hospital departments, patients, and external agencies.
• Coordinate supervision of volunteers throughout the organization.
• Assign volunteer functions, designate duties and responsibilities by writing and updating volunteer service descriptions.
• Direct and support Program Coordinator to recruit, interview, schedule, train and retain and recognize qualified individuals for approved volunteer vacancies.
• Develop, implement and maintain an orientation and training program for volunteers to include customer service excellence; assure volunteers’ completion of required annual training.
• Conduct on-going formal and informal recognition program for volunteers and encourage recognition activities by other departments.
• Assure volunteers’ well-being and job satisfaction.
• Ensure that volunteers complete hospital requirements.
• Direct Program Coordinator that accurate records are kept on all volunteers.
• Direct and support Bereavement Coordinator to facilitate bereavement activities, including EPIC read-only access to identify demographics, remembrance ceremony, and related communication for Mission, Oncology and Palliative Care for recently deceased Saint Joseph Hospital patients.

• Oversee daily operation of Gift Shop & Grey Nuns Thrift Shop

• Ensure that operational standards and excellence in service are consistently maintained.
• Negotiate and purchases merchandise assuring that the quality and types of merchandise meet the needs of the clientele.
• Prices merchandise and maintains appropriate inventory levels to enhance sales.
• Plans, schedules, organizes, and presents special events and promotions (including vendor fairs and “special sales” at front entrance, etc.).
• Market shop, sales and promotions throughout the hospital.
• Plans and directs annual inventory.
• Work with SJH Departments to coordinate staff recognition gifts.
• Removed Outpost
• Work independently and resolve / mediate a multitude of issues such as problems with daily operations, volunteers, or customers.

• Finance

• Prepare annual budgets for all departments and monitors expenditures to stay within established budget guidelines.
• Review, supervise and coordinate purchasing of department equipment and materials.
• Maintains accurate and efficient methods and systems for both Gift Shop & Grey Nuns Thrift Shop financial operations, including analyzing sales, register reports, credit card statements, payroll deductions and deposits.
• Meets Gift Shop and Thrift Shop sales and profit goals.
• Maintains accurate and current vendor files, merchandise received records and invoice payments.

• Professional Development

• Participates in regional and state meetings in continuing education programs and professional development activities.
• Acts as a consultant to other Volunteer Administrators and Volunteer Agencies.
• Serve on SJH committees and represent the Hospital on community committees and activities.
• Other duties as consistent with this role.

Job Requirements

Job Knowledge and Skills

• Proficient in Microsoft office programs.
• Responsible for financial reporting.
• Responsible for data and statistics as needed.
• People skills to maintain development of programs.

Education and Experience

• Combination of seven years’ experience directing the volunteer, retail and senior health support and education programs preferred.
• Certified by CAVS (Certified Administrator Volunteer Services) preferred.

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Working Conditions/Physical Demands

Must possess the physical and mental abilities to perform the tasks normally associated with this position that involves a combination of sitting, standing, walking, bending, stooping, and reaching. Occasional lifting/carrying up to 25 lbs. Some stress related to high level of responsibility for quality care.

Americans with Disabilities Statement

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Covenant Health reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

• Our Core Values
• Compassion We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.
• Integrity We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.
• Collaboration We work in partnership, dialogue and shared purpose to create healthy communities.
• Excellence We deliver all services with the highest level of quality, while seeking creative innovation

We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

Standard of Business Conduct

Every Saint Joseph Hospital employee is required to abide by the Standards of Conduct and to report any activity that appears to violate the Standards of Conduct.