Overview
IT Informatics Liaison
Full Time, 80 Hours per pay period, Day Shift
Covenant Health Overview:
Covenant Health is East Tennessee’s top-performing healthcare network with 10 hospitals and over 85 outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area’s largest employer with over 11,000 employees.
Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer.
Position Summary:
Under general supervision, the Informatics Liaison serves as the principal contact point for providers and clinicians who access Covenant networks and systems. Primary responsibilities consist of providing physicians, mid-level providers and clinicians with exceptional support so as to ensure they have the tools and knowledge necessary to use established and future clinical applications in a productive and efficient manner. The Informatics Liaison provides facility based oversight for the coordination and implementation of education and support as a representative of the Clinical Informatics Team. An Informatics Liaison may be dedicated to a specific facility, practice or may operate across a geographic zone and serve multiple venues. Ideal candidates will be self-motivated, team-player, persistent and able to deliver quality work with excellent organization, problem solving and communication skills.
This position will report to Ben Grace, Manager IT Applications.
Recruiter: Kathleen Rice || kkarnes@covhlth.com || 865-368-7313
Responsibilities
- Responsible for the training and continuing education of all current and future clinical workflow applications, related software and processes including features and functions, reports, and system capabilities and limitations.
- Exhibits understanding of clinical needs, practice patterns and workflow in hospital and practice based setting. Provides workflow analysis and recommends quality improvements.
- Performs preventative maintenance on equipment related to clinical access and coordinates operations of assigned applications. Determine root cause of application problems, coordinate solutions among appropriate teams and document resolution.
- Acts as an interface between the user, systems programming and operation teams. Serves as a liaison for provider and/or clinical needs. Processes complaints and concerns and communicates those to appropriate areas / departments.
- Monitors and communicates trends and issues that may affect usage of applications. Devises improvements to current procedures.
- Documents and completes necessary paperwork for all requests and incident resolutions through the appropriate method to facilitate services needed and to track services rendered through regular reports of activities.
- Assists in testing clinical systems for facility-specific requirements and recommends practice changes that improve the implementation, maintenance and support of equipment and software.
- Promotes system and technological security to maintain compliance. Ensures that user community understands and adheres to necessary procedures to maintain security.
- Provides at the elbow support for technology and application support to facility-based providers during working hours. Interface with user community to understand their security and business needs and implement solutions to accommodate them.
- Analyzes and provides hands-on support for moderate technical troubleshooting. Determines appropriate technical area, staff or vendor to resolve the problem and coordinates with other technical areas.
- Facilitates timely information gathering and follow up to requests and incidents. Maximize IT investment by researching user requirements then educating users on relevant features and functions of the system.
- Exhibits an ability to communicate knowledgeably with clinical and information technology personnel.
- Participates in information technology meetings and conducts presentations as needed and requested.
- Demonstrates an ability to establish and build strong relationships across a broad range of personality types. Exhibits strong team player skills to assist the team to achieve its goals.
- Provides on-call support as needed.
- Participates in special projects as needed and performs other duties as assigned.
Qualifications
Minimum Education:
None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.
Minimum Experience:
Minimum of three (3) years Information Systems or three (3) years relevant functional area. Requires demonstrated understanding of technical computer operations in a client/server environment (for assigned applications). IT Project Management experience preferred.
Licensure Requirement:
Professional/clinical licensure (RN, ARRT, etc.) may be required based on assigned applications. Licensure NOT required.