Life Plan Community Director (Covenant Place)

About our community

We provide management services to exceptional assisted living communities, personalizing in the approach of ensuring every resident has their specific needs met at every stage. We strive daily to create the best life for all we serve.

Position Overview:

The Life Plan Community Director is a leadership role responsible for the overall management and operations of a life plan community, also known as a continuing care retirement community (CCRC). This role requires a strategic, compassionate, and resident-centered approach to create an environment that supports the physical, emotional, and social well-being of residents. The Life Plan Community Director collaborates with various departments to ensure the community's smooth functioning, regulatory compliance, and the delivery of exceptional services to residents.

Key Responsibilities:

Strategic Leadership:

• Develop and execute strategic plans for the life plan community to ensure its financial sustainability, growth, and alignment with resident needs and market trends.

• Foster a positive and inclusive community culture that promotes resident engagement, satisfaction, and well-being.

Operations Management:

• Oversee day-to-day operations of the community, including resident services, healthcare services, dining, housekeeping, maintenance, and security.

• Coordinate with department heads to ensure efficient and effective service delivery while maintaining high standards of quality.

Resident Care and Experience:

• Prioritize resident-centered care, safety, and comfort throughout the community.

• Collaborate with the healthcare team to ensure the well-being of residents at different levels of care, from independent living to assisted living and skilled nursing.

Financial Management:

• Manage the community's budget, financial performance, and resource allocation to ensure financial stability and growth.

• Oversee pricing strategies, fee structures, and financial forecasting.

Regulatory Compliance:

• Ensure compliance with local, state, and federal regulations, as well as industry standards related to senior living and healthcare services.

• Maintain accurate and up-to-date records and documentation required for licensing and regulatory agencies.

Team Leadership and Development:

• Lead, mentor, and motivate staff members to deliver exceptional service to residents and meet organizational goals.

• Foster a collaborative and supportive work environment that encourages professional growth and development.

Community Engagement and Marketing:

• Develop and implement marketing strategies to attract new residents and maintain high occupancy rates.

• Build and nurture relationships with residents, families, local organizations, and other stakeholders.

Risk Management:

• Identify potential risks and implement measures to mitigate them, ensuring the safety and security of residents and staff.

• Develop emergency response plans and protocols.

Reporting and Communication:

• Provide regular reports to senior management and relevant stakeholders on community operations, financial performance, resident satisfaction, and other key metrics.

Qualifications:

• Bachelor's degree in Healthcare Administration, Business Administration, Gerontology, or a related field. Master's degree is a plus.

• Proven experience (typically 5 years) in senior living management, with a deep understanding of life plan communities or CCRCs.

• Strong leadership, interpersonal, and communication skills.

• MUST HAVE NC ASSISTED LIVING ADMINISTRATORS LICENSE

• Knowledge of regulations and industry standards related to senior housing and healthcare services.

• Financial acumen and experience managing budgets.

• Ability to build and maintain positive relationships with residents, families, staff, and external partners.

• Strategic thinking, problem-solving abilities, and adaptability.

• Empathy, compassion, and a resident-centered approach.