End User Support Specialist
Job Posting for End User Support Specialist at Covenant Woods
Covenant Woods, in Hanover County VA, has a fantastic career opportunity for an experienced End User Support Specialist (IT). The ideal candidate will have a minimum of 3 years of experience in level 1 support and a high level of customer service.
Working in a retirement community like Covenant Woods is unlike any job you’ll ever hold. You don’t work with regulars, you work with residents: familiar, friendly faces you will see and interact with every day. You’ll get to know inspiring people and be surrounded by a family-like team of good-natured staff who aren’t just here for a good paycheck – they enjoy coming to work, and are rewarded with healthy relationships, consistent hours, and a welcoming workplace that feels like home.
The EUS Specialist provides level 1 support for staff computing and telephony needs, life/safety system support, audio/visual setups, as well as general resident technology needs. The position requires knowledge of personal computer architecture, Microsoft Windows client configuration, and Microsoft Exchange and Outlook setup and troubleshooting.
ESSENTIAL JOB RESPONSIBILITIES:
- Setup and support of staff end-user computing devices and software, maintain inventory of same; setup and support of user accounts and folders on the servers; setup and support of user email accounts; setup and assistance with audio/visual programs; setup and support of phones and phone system (including wiring).
- Setup and support of phone service and basic cable TV and internet access assistance; setup and support of life safety devices and infrastructure; assistance with other technology needs as skills and time allow (or referral to outside entity for assistance).
- Communicate effectively in both oral and written forms; explain technical concepts in non-technical terms to residents and staff; read, interpret and apply technical data processing manuals and related documents; research technical manuals and guides to respond to questions and solve issues; prioritize requests, organize, schedule, and coordinate a variety of activities and projects; ability to learn and adapt to new technologies; work independently and as a team member.
- Develop and conduct basic training and instruction for use of technology, the environment and operating systems, logging in and accessing email and other essential resources.
- Maintain and track the inventory of end user computing devices for all departments and the overall organization.
- Create and maintain an attitude with staff and residents of warmth, personal interest and positive, calm environment
- Performs all other duties assigned.
EXPERIENCE AND SKILLS:
- At least 3 years’ experience in a technical support role supporting applications and/or desktop computing needs.
- Self-starter with strong organizational and time management skills, attention to detail, inquisitive mind, and proven problem-solving skills.
- Warm and caring personality is essential for the senior living environment.
- Healthcare IT experience is a plus.
- Must enjoy learning new technologies and working on a wide variety of assignments.
- Ability to communicate technical concepts in terms that non-technical humans can understand.
SHIFT: Monday - Friday: 8:30 am – 5:00 pm plus on call rotation
We recognize that our continued success is thanks to our employees. Our commitment is to offering employees a great work environment with competitive pay, great benefits, and perks. In addition to competitive pay, Covenant Woods’s total compensation includes wellness incentives, retirement plan, meal perks and paid time-off as well as an assortment of other benefits that aim to increase financial security, offer professional development, and promote a healthy, fulfilling life.
Benefits Include:
- Medical/Dental /Vision
- Short Term Disability
- 403(b) Retirement Plan
- Free Parking
- Use of Pool/Fitness Center
- Paid Time Off
- Paid Holidays
Equal Opportunity Employer
Personal Care Specialist/Caregiver All Shifts - Part Time
Vitality Living West End Richmond -
Richmond, VA
Regional Field Revenue Cycle Specialist
Saber Community Support and Development Office -
Richmond, VA
Support specialist
Care Advantage Inc. Corporate -
Chesterfield, VA
Salary.com Estimation for End User Support Specialist in Mechanicsville, VA
$55,365 to $71,867
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the End User Support Specialist.
Click the checkbox next to the jobs that you are interested in.
-
Customer Service Skill
-
Income Estimation: $37,995 - $65,974
-
Income Estimation: $41,645 - $58,330
-
-
Health Care IT Skill
-
Income Estimation: $69,819 - $89,238
-
Income Estimation: $87,149 - $107,710
-
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at Covenant Woods
Covenant Woods
Mechanicsville, VA
Full Time
Covenant Woods
Mechanicsville, VA
Full Time
Covenant Woods
Mechanicsville, VA
Full Time
Covenant Woods
Mechanicsville, VA
Full Time
Not the job you're looking for? Here are some other End User Support Specialist jobs in the Mechanicsville, VA area that may be a better fit.
We don't have any other End User Support Specialist jobs in the Mechanicsville, VA area right now.
Technology Support Specialist, Allen, VA
Senior Program Manager - End User Ops Lead - IT Support
Blue Star Partners LLC, Richmond, VA