Mobile Operations HTML Manager

The Mobile Operations HTML Manager is responsible for the HTML coding, producing and testing of marketing and operational email communications according to the campaign strategy. This individual will also monitor and verify the accuracy of campaign content as it progresses through the build process.

This individual collaborates with cross functional teams to optimize versioning, while ensuring a consistent email experience across multiple email applications. The Mobile Operations HTML Manager also utilizes knowledge and research of current email best practices to provide input on design and layout to ensure successful delivery. Lastly, the marketing manager ensures testing and timely execution of campaigns is completed.

What You'll Do:

• Design, code, and test responsive email templates using HTML/CSS for optimal rendering across multiple email clients and devices from PDF/Photoshop layered artwork.
• Design, code, and testing of Marketing and Operational emails and SMS including, but not limited to, acquisition/upgrade campaigns, product notifications, payment reminders, cancellation notices, new subscription updates and account maintenance.
• Ability to troubleshoot HTML/CSS/JavaScript coding and application errors.
• Ability to proactively identify and remedy issues of common email rendering bugs and quick workarounds.
• Configure and deploy email campaigns using Adobe Campaign Classic, ensuring proper delivery type, and scheduling. Confirming successful delivery by monitoring ACC deployment report.
• Conduct thorough quality assurance (QA) testing to verify the accuracy of, functionality, and performance of email campaigns across different environments and devices.
• Serve as subject matter expert in determining which emails are candidates for templates vs. custom builds.
• Proactively work with other members of the team to improve processes and workflow for greater efficiency.
• Liaison with key external vendors and internal boundary partners.
• Contribute to documentation of tasks and best practices.

What's In It for You?

Good question! Here's a sneak peek at the benefits at your disposal as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare, with multiple options for individuals and families.
• Generous 401(k) retirement plans with up to 8% company match.
• Professional development and continuing education opportunities, including tuition reimbursement.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Extra perks like pet insurance, paid time off to volunteer, employee discounts and much more.

Check out all our amazing benefits.

Who You Are

Minimum:

• Bachelor's degree in a related discipline and 6 years of related experience. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field.
• HTML/CSS/JavaScript coding, including hands-on experience deploying email and SMS campaign deliveries within multi-channel marketing applications like Adobe Campaign, SFMC, etc., coupled with the ability to independently code and troubleshoot HTML/CSS without reliance on WYSIWYG editors.
• API testing tools (SoapUI, Postman, etc.) for testing and integration, alongside proficiency in manipulating data variables to dynamically proof, personalize, and customize content.
• Solid understanding of dynamic email content, personalization techniques, and email marketing automation workflows using JavaScript.
• Leveraging XML and JSON data formats to dynamically replace placeholders with relevant information, ensuring accurate proofs within marketing campaigns.
• Programming languages such as JavaScript for implementing conditional statements to customize email content and behavior.
• Rich-media personalization elements featuring real-time content, including proficiency in live content platforms (Liveclicker, Movable Ink, etc.)
• Basic Photoshop for image editing and optimization in email templates.
• Email marketing platforms and tools or comparable email marketing tools.
• Email testing tools, i.e. Litmus.
• Microsoft Office and some use of database and project management tools, preferably Airtable.
• Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization.
• Ability to multi-task and manage many deadlines across multiple tactics.
• Ensure emails consistently adhere to all branding guidelines.
• Proactively work with other members of the team to improve processes and workflow for greater efficiency.
• Liaison with key external vendors and internal boundary partners.
• Contribute to documentation of tasks and best practices.

Preferred :

• Degree in Computer Science, Marketing, Business or a related field.
• Telecommunications industry experience.
• Certification and/or experience in Adobe Campaign.
• Subject matter expert in determining which emails are candidates for templates vs. custom builds.
• Serve as a lead and functional expert with creative teams (number of templates, automation possibilities, etc.).
• Basic understanding of testing and QA.
• End to end email and SMS execution.
• Experience across operating systems, browsers, ESPs and different devices.

Join the Cox family of businesses and make your mark today!

USD 88,300.00 - 147,100.00 per year

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.