Professional Educator

Purpose

As a Technical Professional Educator, you play a critical part in setting employees up for success in their roles. In this role you are a motivational and trusted subject matter expert in the field of training and have a high degree of understanding of operational/business knowledge in Field Operations, Network Operations and Construction.

The Technical Professional Educator is responsible for delivery of learning and development solutions, programs, courses resulting in improved individual performance and business results. This role facilitates knowledge transfer to employees' through performance-based learning that includes highly interactive discussions, role plays and group exercises. The Technical Professional Educator ensures a quality learning experience by providing training delivery, subject matter expertise, skill development and serves as a coach, consultant, collaborator and facilitator. Facilitation will include a variety of mediums including, but not limited to, classroom facilitation, virtual classroom, webinar, huddles and informal learning channels.

Major Tasks

• Delivers formal and informal training via a variety of methods to include: classroom, virtual classroom, webinar, huddle, e-learning, coaching
• Provides instruction on a variety of areas such as, product installation and maintenance, safety, home/business security systems
• Responsible for the effective delivery of training that could include product knowledge, sales, desktop tools and technology systems, processes and applications, customer service, enterprise initiatives, and others as needed by the business
• Provides direct feedback to learners to aid in the refinement of existing skills and the development of new skills.
• Authorized and expected to act in a supervisory capacity in partnership with the direct leader, while facilitating (Classroom or VLT) which includes managing behaviors, attendance, and other performance matters
• Models leadership capabilities while serving as a change champions.
• Conducts training sessions across multiple functional and geographical areas and performs necessary follow-up review to ensure absorption and retention of knowledge and skill
• Works collaboratively with colleagues across functions to share best practices and synergies as it relates to driving efficiencies across business initiatives and solutions
• Collaborates proactively on content and enhancement of learner materials by providing feedback to curriculum development
• Proactively stays current and maintains business knowledge related to newly released and/or enhanced processes, products and services
Provides support to third-party vendors as appropriate

Qualifications Required

• Bachelor's degree in a related discipline and 2 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field.
• 3 years in a field operation technician or engineering role
• 3 years experience working in telecommunications with expertise in fiber optics and IP networks
• Ability to translate complex technical concepts and product knowledge with ease to facilitate learner comprehension and application
• Demonstrated strong understanding of company goals, systems, and strategies to maximize efficiency in the workplace
• Excellent written and oral communication skills
• Excellent presentation and facilitation skills
• Demonstrated knowledge in adult learning methodology and approach
• Serve as a general subject matter expert for employees as needed
• Strong interpersonal skills with the ability to engage a group and motivate behavior change
• Ability to direct, supervise and energize small groups in a classroom setting
• Demonstrated leadership skills including creativity, integrity, sound judgment, initiative and flexibility
• Ability to act professional and confidently in various situations
• Ability to quickly learn programs and product offerings
• Proven time-management skills
Ability to travel up to approximately 50% of the time

Preferred

• BS/BA degree in Technology/Engineering/Computer Science
• NCTI Master Technical Certification(s)
• SCTE Certification
• Cisco Certification (CCENT, CCNA, CCNP,CCDP)
• Operational business experience with a minimum of 3 years of effective training delivery in diverse context such as facilitation, coaching, performance support of employees
• Supervisor experience
• Experience with learning management systems to include roster management, class registrations and close outs
• Experience with webinar tools or other remote training tools (Webex)
• Experience in:
  • Structured wiring (e.g., new construction electrical, low voltage wiring, home entertainment system wiring); field service installation and repair in voice (telephony); data (HSI), or video (RF/cable).
  • Problem management and resolution, including network failure isolation and repair
  • RF networking knowledge
  • IP networking knowledge
  • Familiarity with element management systems
  • Familiarity with signal level meters and voltage meters
  • Working knowledge of transmission, switching, powering, grounding, and cabling.
  • Demonstrated troubleshooting and diagnostic capabilities
  • Working knowledge of fiber backbone and loop architectures and technologies.
  • experience working with IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies
  • Experience specifically in provisioning and troubleshooting layer II and III networks
  Demonstrated knowledge of performance testing and test equipment
  

USD 58,400.00 - 87,600.00 per year

Compensation:

Compensation includes a base salary of $58,400.00 - $87,600.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.