Benefits Analyst

Cox Enterprises is hiring a Retirement Customer Service Representative to provide customer service and support for pension plan participants communicating via the Cox Corporate Benefits Helpline, inbound mail, and Benefits Help Email Inbox. Effectively handle inbound and outbound calls daily. Respond to inquiries regarding pension eligibility, retirement application process, and retiree healthcare. Review all written requests including retirement kits, death claims, and account updates for completeness. Initiate communication with retirees, beneficiaries, and plan participants regarding missing documentation, required authorizations, and respective deadlines. Update and maintain confidential information in various systems (PeopleSoft, Pension Path). Manage case assignment for the Retirement Administration Team. Accurately processes a high volume of basic account maintenance requests within established time frames. Aid participants with general retirement website inquiries and the initial online enrollment process. Accurately update and maintain electronic records.

Primary Responsibilities

• Inbound and outbound call handling on Cox Corporate Benefits Helpline.
• Process Tier 1 retirement transactions (EFT, tax withholding, benefit verifications and demographic changes) received via mail, email and fax.
• Communicate eligibility of pension, health and death benefits.
• Process returned mail.
• Provide system support by assisting participants with initial access/enrollment on the Cox Retirement website and by reporting technical issues.

What's In It For You:

• You'll be rewarded with a great compensation package, plus other perks you've come to expect (e.g., an amazing bonus plan, 401k company matching, comprehensive medical benefits, etc.) and others you may not (e.g., paid time off, tuition reimbursement for academic pursuits, adoption assistance, free in-network women's care, pet insurance and more...)
• Work/life balance. For us to be us, you need to be you. Job flexibility is central to our culture because team members have different working styles and important stuff going on outside the office, too. And, we respect that.
• Smart and creative colleagues, plus ongoing learning opportunities. You'll have the tools and team you need to do your job well.
• Boundless career opportunities for lateral and upward movement across a high-performing enterprise spanning diverse industries.

Minimum:

• At least 3 years of relevant experience in customer service or call center.
• High school diploma or GED required.
• Ability to comprehend, retain and communicate pension plan rules.
• Ability to articulate information clearly, adapting communication styles to match others.
• Ability to multi-task and perform in a fast-paced environment.
• Demonstrate effective judgment and decision-making skills.
• Proven, strong mathematical skills required.
• Excellent interpersonal, verbal, and written communications skills.
• Strong, proven customer service skills.
• Must be self-motivated with a good work ethic and have demonstrated the discipline to work effectively both independently and in a team environment and establish relationships.
• Strong computer skills; proficiency using Microsoft Office tools (specifically: Excel, Word, and PowerPoint).
• Ability to handle sensitive situations with professionalism and confidentiality.
• Analytical and creative problem-solving skills; strong attention to detail.

Preferred:

• Bachelor's Degree preferred.
• Experience using HR systems to administer benefits.
• Experience with pension plans.

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.