Client Trainer I

VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).

The Client Trainer I – Accelerate My Deal is responsible for delivering high-impact, educational and consulting content through primarily virtual training sessions to newly launched Accelerate My Deal (AMD) clients.  The goal of the call is to set the dealership on the path to transforming their operations to fully harness the power of AMD. 

The successful Client Trainer I will exhibit a passion for high level customer satisfaction, understand the client needs, and be able to apply strategies that drive the dealer’s business model. They will be responsible for pre-launch assessments, tailoring the training to the needs of the dealership, and any follow-up needed. 

Responsibilities:

• Successfully complete training/certification to be able to fully engage dealer clients and present the AMD content
• Demonstrate high proficiency training on all products in domain and gain knowledge and experience needed to start to build and adapt basic consultative training strategies for each unique customer.
• Deliver virtual instruction and operation of AMD product driving product and solution utilization.
• Maintain in-depth knowledge of AMD, including product settings, features and benefits, system functionality, and settings cause and effect relationships.
• Partner with Manager for performance reviews and development opportunities and work with designated coaches or mentors to help in performance growth.
• Work with Senior Client Trainer/Manager to customize training curriculum and consulting to dealer needs. Present products in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through dealership trainings.
• Work with Senior Client Trainer/Manager to troubleshoot questions and issues to meet each individual customer’s needs.
• Partner with dealer leadership team to create a customized training plan based on staffing needs and determine any dealer work needed to be successful.
• Work to successfully achieve operational targets and KPIs
• Participate in product development and enhancement review sessions to continue development as a domain subject matter expert.
• Communicate all dealership training documentation, including training agenda, training recaps, open issues, and other training communication, recording all documentation in Salesforce.
• Keep up to date on current automotive trends and best practices to ensure educational content and consulting is relevant to provide maximum value to dealerships. 
• Engage and participate with training team, to include working with team members, and participating in team meetings.

Qualifications:

Required Qualifications

Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job.  (Reasonable accommodations for medical and religious objections will be considered.)

• Bachelor’s degree or equivalent combination of education and relevant work history

AND

• 1 years relevant or related experience
• Solid understanding of the Digital Retailing experience, packages and solutions
• Highly motivated self-starter capable of working independently and in a team environment.
• Outstanding presentation skills with the ability to effectively articulate and communicate in a way that retains trainee engagement.
• Excellent verbal and written communication skills required.
• Exceptional listening skills, ability to problem solve, and patience with customers of all skill levels.
• Demonstrated ability to work in a team-oriented, collaborative environment.
• Ability to multi-task and prioritize effectively to ensure successful completion of each training.
• Strong working knowledge of Microsoft Office applications required.
• High energy, enthusiastic, determined, and able to motivate customers to use AMD product.
• Other duties as needed or required
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.

Preferred Qualifications

• Two years of retail automotive management and/or desking and finance experience preferred.

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.