What are the responsibilities and job description for the Government Affairs / Relations Sr Analyst position at Cox?
Job Summary
Responsible for any or all of the following: coordinating and supporting key government relations
programs and/or functions; interfacing with government authorities and representatives; ensuring
compliance with external government regulations and the Company's internal regulatory policies;
resolving escalated government-referred requests and complaints; conducting necessary research and
analysis to prepare correspondence, reports, and action plans; and coordinating special projects relating
to government relations and/or regulatory compliance.
Primary Responsibilities and Essential Functions
May perform any or all of the following:
Government and Regulatory Compliance
government ordinances, franchise rules and regulations, state laws, Public Utility Commission (PUC) rules and regulations and the Federal Communications Commission (FCC) requirements.
Customer Complaint Management
government relations team.
with the executive resolutions team to identify and address trends.
Government Relationships
topical briefings to local officials.
federal law.
QUALIFICATIONS
Minimum
Preferred
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Responsible for any or all of the following: coordinating and supporting key government relations
programs and/or functions; interfacing with government authorities and representatives; ensuring
compliance with external government regulations and the Company's internal regulatory policies;
resolving escalated government-referred requests and complaints; conducting necessary research and
analysis to prepare correspondence, reports, and action plans; and coordinating special projects relating
to government relations and/or regulatory compliance.
Primary Responsibilities and Essential Functions
May perform any or all of the following:
Government and Regulatory Compliance
- Ensures company rights are protected by supporting complete system compliance with all local
government ordinances, franchise rules and regulations, state laws, Public Utility Commission (PUC) rules and regulations and the Federal Communications Commission (FCC) requirements.
- Prepares accurate correspondence, comprehensive reports and memoranda relating to franchise and/or regulatory compliance matters and system/operations issues utilizing knowledge of company policies and procedures.
- Assists internal customers in understanding and complying with laws and regulations and resolving identified issues/problems. Participates in company annual internal audits.
- Maintain a tracking system for franchise fees and other franchise obligations.
- Maintains system public drop program for video services to cities, towns, counties and schools as required.
- Serves as initial franchise liaison for inquiries, problems and issues raised by franchise authorities; and/or serves as initial liaison for inquiries, problems and issues raised by other regulatory jurisdictions, including but not limited to PUCs and the FCC.
- Researches correspondence from cities/towns, counties, Better Business Bureau, State Attorney
- General's Office, PUCs and/or the FCC and drafts responses for review and signature.
- Ensures local municipality confidence in company's ability to comply with ordinance and franchise requirements and/or PUC confidence in company to comply with telephony regulations and tariffs.
- Assists in coordinating the timely filing of required regulatory reports and other documentation, including periodic regulatory reports, responses to government inquiries and data requests.
- Develops and maintains manuals on methods and procedures to ensure long-term regulatory compliance, consistency and continuity.
- Engages in cross-training to both learn and teach, to ensure the adequate training and development of the team guaranteeing the long-term regulatory compliance and performance of the Company.
Customer Complaint Management
- Ensures customer satisfaction through timely resolution of customer complaints referred to
government relations team.
- Maintains a database of government-referred customer complaints and monitors and interfaces
with the executive resolutions team to identify and address trends.
Government Relationships
- Develops and manages municipal relationships as directed.
- Supports government relations team in scheduling, preparing and providing system updates and
topical briefings to local officials.
- Assists in negotiation of local cable licenses, as directed.
- Assists internal departments with all government requests, i.e., building permits, hub sites, audits, etc.
- If qualified and directed by leadership, may represent and advocate on Cox's behalf before external groups as directed. May be required to register as a lobbyist.
- If qualified, may represent the Company in small claims court.
- Managing Local and State Business Licenses
- Ensures timely application and renewal of local and/or state licenses and certifications required for specific business operation activities, tax collection and sales activities. (e.g. sales tax collection, door to door sales activities, home security services)
- Provides updates to the company's license management data base as directed.
- Political Engagement and Policy Support
- Supports company's political advocacy and employee engagement efforts and activities as directed. (voter education; voter registration; PACs, political advocacy; etc)
- Prepares and submits lobbying and political expenditure reports as required by local, state or
federal law.
- Assists leadership with identifying and researching public policy issues to enable the company to take proactive positions on issues. Resources include monitoring relevant Internet sites, blogs, trade publications and other news sources.
- Assists leadership with government relations projects as directed.
- Assists leadership with budget management relating to government affairs.
- Performs other duties as required.
QUALIFICATIONS
Minimum
- Bachelor's degree in a related discipline (Political Science, Marketing, Business, Public Relations, Communications, etc.) and 4 years' experience in a related field (Public Relations, Communications, Government Affairs, etc.). The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field.
- Requires strong knowledge of MS Office applications, i.e. Word, Excel, Outlook, PowerPoint, etc.
- Excellent customer service skills, verbal and written communication skills, multi-tasking, time management, organization and collaboration skills to work effectively throughout the organization and the community
Preferred
- BS/BA degree in related discipline strongly desired (i.e. Political Science, Marketing, Business, Public Relations, Communications, etc.)
- Experience in telecommunications industry desired
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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