Small Business Architect

Cox Communications is searching for a Small Business Architect who will reside in the Connected Home Engineering group. The Connected Home Engineering group is responsible for designing network solutions for residential and business customers that deliver state of the art internet, video, automation, security, and voice products. These designs draw on a variety of devices including modems, small routers & gateways, WiFi extenders,  video clients, sensors, and control panels, as well as a variety of physical media including coaxial cable (DOCSIS, MoCA), fiber (PON), WiFi, Ethernet, and Zigbee. Cox’s Commercial customers have special needs that are often distinct from residential customers, for example requiring higher degrees of resiliency (e.g. battery & cellular backup), more feature-rich WiFi offerings serving their own enterprise as well customers, advanced network services requiring VPN or GRE Tunneling options, and more advanced customer & support portals.

As a Small Business Architect, you will have a focus on Cox’s smaller commercial customers whose premises may be in either commercial properties or homes. 

Primary Responsibilities and Essential Functions: 

• The role will primarily be responsible for providing high-level designs that fulfill near- and long-term roadmaps developed by Product Management colleagues across a variety of products and customer segments. You should utilie thorough technical knowledge of networking technologies on all layers of the 7-layer OSI stack model, and familiarity with the APIs and tools used by Service Providers to integrate network assets into Operations and Business Service Systems for device provisioning, configuration management, support operations, and billing. 
• As a Small Business Architect you will often analyze the pros and cons of various tradeoffs factoring into decisions, e.g. when to utilize existing infrastructure that may be less efficient than new systems, allow for more immediate delivery. 
• You will frequently be called upon to speak with a strong voice to advocate for your recommendations but also willing to work tirelessly to build consensus amongst an array of different stakeholders who may have competing priorities or opinions, utilizing your strong critical thinking, persuasion, and communications skills.
• As a Small Business Architect you will also frequently help Product Management and Engineering peers draft detailed business and technical requirements for new products & features, draft Requests for Proposal, participate in industry trade & standards groups, collaborate with vendors, advise peers on test methodologies, and occasionally perform hands-on proof of concept testing.

Qualifications:

Minimum: 

• Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job.  (Reasonable accommodations for medical and religious objections will be considered.)
• 8 or more years of experience required in related field (i.e. technical solutions design, IT Development, Engineering, etc.) in the telecommunications industry (service provider, manufacturers, developers.)
• 5 or more years of experience are required if the candidate possesses a related advanced degree such as in Engineering or Computer Science
• The complexity of the products and solutions that are the focus of this position will require that the Small Business Architect to be able to multi-task, work adeptly in cross-functional teams, and manage workflows using methodologies such as Agile.
• Experience in transitioning service provider Product Management business requirements and roadmaps into technical designs, architectures, and release schedules, especially in an Agile framework.
• Experience with DOCSIS and PON transport technologies.
• Expertise in Layer 2 and Layer 3 networking designs
• Expertise in state of the art WiFi transmission 
• Strong understanding of how higher network layers factor into overall service and product delivery, especially protocols such as DHCP, DNS, and tunneling protocols such as VPNs and GRE.
• Experience with common command and control protocols and methods used by service providers for device configuration & monitoring, such as SNMP, TR-69, WebPA.
• Experience with Voice over IP technology, especially for business services

Preferred: 

• Experience with Cellular technologies
• Basic coding or scripting experience especially Python.
• Familiarity with MoCA technologies.
• Experience with Security/Surveillance and Automation products & their technologies (cameras, sensors, remotes, ZigBee, etc.)

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.