Job Posting for Supervisor, Business Services at Cox

Supervisor, Business Services - Wilmington, OH (Day shift 8 am - 4:30 pm)

DealerTrack, a division of Cox Automotive , is looking for a Supervisor of Business Services to join our team in the Wilmington, OH area for our Business Services team at our Collateral Management Services (CMS) team.

**You must reside in the Wilmington, OH area (or within commuting distance) to be considered for this position**

The Supervisor, Business Services is responsible for the oversight and execution of daily duties, workflow, and day-to-day management of the department.

Responsibilities:

Allocates assignments, monitors team performance, supervises, coaches, trains, mentors, and provides guidance and assistance to staff to meet business goals and objectives.
Maintain Service Level Agreements with Clients for all transactions.
Work collaboratively with peers to manage resources and enhance work process to meet overall service levels to the internal and external client groups.
Ensure compliance with corporate policies and procedures not to exclude safety and ergonomic training within the internal department.
Participates in the establishment of policies, procedures, reporting and tracking mechanisms that result in an efficient operation.
Develop project requirement and implementation schedules in conjunction with operations team members.
Develop, implement, and maintain procedures controls and objective metrics to facilitate accurate measurements of performance and service level reporting.
Participate in continuous leadership development, as well as develop team leads and operational team members.
Interview applicants and make recommendations to hire to talent acquisition team.
Participate in and make recommendations for employee recognition program.
Provide disciplinary action in accordance with company policies.
Prepare and administer performance feedback and quarterly check-ins.
Perform other duties as assigned by management.

Required Qualifications :

High School Diploma/GED and 5 years experience in a related field. The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience

AND

A minimum of one year previous supervisory or lead experience required.
Vehicle title management experience.
Experience in a high-volume production and customer service environment in banking, insurance, mortgage or vehicle title administration.
Strong leadership skills, including the ability to coach, motivate and instruct others in order to reach desired results in quality, production and accepted service levels.
Excellent written and verbal communication skills
Proficiency in MS Office, Word and Excel specifically
Possess problem solving and advanced decision-making skills.
Ability to adjust priorities as needed to support business requirements.
5% Travel (Possibly 1 trip/yr)

Preferred Qualifications :

Quality Six Sigma or Lean experience preferred.

What's In It For You?

You'll be rewarded with highly competitive pay , plus other compensation perks you've come to expect (e.g., 401k company match, comprehensive medical benefits, etc.) and others you may not (e.g., flexible time off policy, tuition reimbursement for academic pursuits, pet insurance and more...)
Work/Life Balance. Job flexibility is central to our culture because team members have different working styles and important stuff going on outside the office, too.
Smart and creative colleagues, plus ongoing learning opportunities. You'll have the tools and team you need to do your job well without a lot of red tape. Plus, we know how important it is for you to stay brushed up on your financial knowledge and skills, so we invest in your ongoing training along the way to make sure you have what need to help you along your career path.
Boundless career opportunities for lateral and upward movement across a high-performing enterprise spanning diverse industries. You'll have the chance to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses.

USD 48,200.00 - 72,400.00 per year

Compensation:

Compensation includes a base salary of $48,200.00 - $72,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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