Bilingual Clinical Support Assistant

Overview

Job Summary:

Do you want to be a part of a team that impacts peoples’ lives every day? Do you want to feel like you have a purpose?!

Dallas Eye and Ear is a private practice ENT/Audiology multisensory, medical office in Dallas, TX. We are seeking a bilingual clinical support assistant who has high standards and is effective in building relationships with patients, patient relatives and co-workers.

Duties:

• Coordinating and tracking outgoing referrals in eClinical Works for each day of clinic 
• Sending any relevant clinical information to diagnostic testing facilities 
• Scheduling pickups for specimens 

• Follow up with diagnostic testing centers to check scheduling status on outgoing referrals 
• Sending messages to Dr. Gilmore for patients who have not completed recommended testing 
• Put together warning letters for non-compliant patients and mailing via standard and certified mail 
• Calling patients or sending notifications to schedule annual hearing tests and appointments  

• Fulfills clerical responsibilities as assigned that may include sending/receiving patient medical records; obtaining diagnostic lab or imaging reports, hospital notes, PCP notes, referral information, etc.; managing and updating EMR prior to patient being scheduled 
• Answers telephone calls in a professional manner, assists callers and/or routes the calls appropriately 
• Performs a thorough phone screening of the reason patients require an appointment to ensure they are scheduled correctly / timely 
• Create telephone encounters in eClinical Works to send messages to clinic staff on behalf of patients 
• Process voicemails by returning patient calls for scheduling or sending telephone encounters 

• Maintains detailed knowledge of the practice schedule - how far providers are booked at each location; documenting reasons patients would be scheduled abnormally 

• Notifying patients of alternative payments and collecting on patients balances
• When special needs arise, appropriately escalate issues outside of existing protocols to meet the needs of the patient 

The above duties and responsibilities are not an exhaustive list of required responsibilities, duties, and skills. Other duties may be added, and this job description can be amended at any time. This position has the potential to be cross-trained.

Experience, Education, and Qualifications:

• High school diploma or equivalent
• Minimum of one year's experience in patient care (specialist experience a plus)
• Bilingual (Spanish and English)
• Experience working with EMR systems
• Insurance verification Required

Hours:

• Full Time; 8:00am – 5:00pm Monday through Friday

Compensation

• Hourly rate
• 401 (k) matching
• Paid time off / Sick Leave
• Holiday Pay