What are the responsibilities and job description for the Manager of Payment Systems Support position at Crédit Agricole CIB?
Summary
The Corporate Banking and Transverse system domain within GIT New York organization is segregated into two IT lines in charge of IT projects, applications support & maintenance of business systems. Corporate Banking IT: Commercial banking (Front and back office), Trade Finance, Payments and SWIFT messaging. Corporate & Support Functions IT: Finance, Counterparty & Credit Risk systems, Compliance applications, transverse applications, as well as non-business applications (IT for IT, Administration, HR ...).
The Corporate Banking IT line is looking for a hands-on manager of Payment systems to manage the production support and business projects for Montran JGPS and related systems.
Key Responsibilities
• Lead production support and business projects for the Montran JGPS and related applications.
• Coordinate the internal and external resources required to support of the applications.
• Contribute to key initiatives related to technical/functional IT and business projects to meet and support business objectives.
• Responsible for production support:
• Manage day to day production needs:
- Resolution of production issues, including RCA, defect remediation and incident reporting.
- Lead troubleshooting of issues and provide guidance to the support team members.
- Track internal and vendor compliance with support SLAs.
- Management of maintenance activities including business continuity and critical application failover tests.
- Report on domain status to internal stakeholders and management.
- Actively support all efforts to simplify and enhance the information systems.
• Responsible for project deliverables:
• Act as main point of contact for projects.
• Work with project stakeholders and contributors to gather requirements and develop solution strategies.
• Coordinate with technical teams and provide clarifications and guidance on requirements.
• Create required documentation for requirements, solution design, implementation.
• Develop test scenarios and test scripts and execute and facilitate unit, integration and user acceptance testing.
• Train and support teams.
Additional responsibilities
• All activities should be conducted in following context:
• Ensure the respect of policies and procedures of the Bank, as well as regulatory requirements.
• Ensure accuracy and expediency of any activity related to audits.
• Ensure that all system implementations meet US regulatory standards and are done in accordance with the Bank’s policies and procedures.
Key Internal contacts
• Primary internal customer is Payment Operations
• Support functions and business line involved in projects or applications
• All GIT teams at local or global level
Key External contacts
• Montran JGPS vendor
• Any external provider involved in projects and more specifically main outsourcing company
KNOWLEDGE AND SKILLS
Qualifications/Education Required:
- Bachelor’s Degree
• Excellent communication
• Strong skills in developing relationships and partnerships with key stakeholders
• Strong analytical and troubleshooting skills
• Autonomous, self-motivated and excellent team player
• Real appetite to understand business user requirements and priorities
• Presentation skills to synthesis and facilitate communication across a variety of interlocutors
• General banking and finance understanding and knowledge preferred
Experience Required:
• 7 years’ experience as IT application manager or team lead supporting payment systems.
• Financial Services industry experience
• Experience supporting Operations Teams
• Experience managing an IT support team
Specialist Training Required:
• ITIL preferred
• Project management
Competencies Skills & Knowledge Requirements Requirement
• SQL
• Excel (test plans)
• Understanding of FEDWIRE, TCH (CHIPS), and SWIFT networks
• Understanding of MQ Series
• Unix/Linux and Windows environments preferred
• Knowledge of Oracle databases preferred
• Compliance system support experience (e.g. Fircosoft, AML) preferred
Any other relevant information:
• Experience in multicultural environment preferred
Key Internal contacts
• Primary internal customer is Payment Operations
• Support functions and business line involved in projects or applications
• All GIT teams at local or global level
Key External contacts
• Montran JGPS vendor
• Any external provider involved in projects and more specifically main outsourcing company
Salary : $120,000 - $160,000
