Aviation Dispatch

Description

Craft Charter is a rapidly growing private charter service that prides itself on providing a caliber of passenger experience at the height of what the industry has to offer. As an Aviation Charter Dispatcher, you will be at the forefront of this ensuring that we provide for and exceed our VIP clients expectations in terms of service, safety, reliability, and panache. At Craft we recognize the importance of both culture and lifestyle and accordingly strive to foster an environment for our employees that results in high levels of satisfaction, retention, and opportunities for growth. Offering a competitive total rewards package that meet, and eventually will exceed, industry standards. We do everything we can to build a team that can not only excel

in their respective roles, but also inspire each other to continually raise the bar and find passion for their work. Craft Charter is a Part-135 and Part-91 charter operator comprised of enthusiasts who are dedicated to meeting the mission of providing an elevated charter experience. Our successful growth is driven by our adherence to our core values of safety, security, teamwork and reliability.

Requirements

Position Summary

The Dispatcher will be responsible for flight planning in compliance with all rules and

regulations of state of operator and states were conducting operations, assisting in daily flight

operations and tasks. Under general direction, of the Operations Manager and Director of Flight

Planning will maximize domestic and international trip support service. Will also be responsible

for providing in the moment solutions to create a noticeably better experience for the guests and crew. The ideal candidate will be patient and be able to redirect a negative experience into a positive conversation with a courteous and calm tone while making others feel valued and heard.

Essential Duties & Responsibilities

• Works effectively with the flight crews assigned to Craft flights to ensure that safety, compliance and customer service opportunities are successfully orchestrated.
• Provides day-to-day support to Operations Manager and Director of Flight Planning in all duties related to the Operations Department implementation of safe, expeditious, and economic Operational Control.
• Monitors for flight diversions / irregular operational concerns and effectively escalate to supervisory staff as necessary.
• Coordinates with internal teams regarding flight feasibility, operational concerns, weather & performance, scheduling and availability.
• Provides prompt and concise communications to internal teams with respect to all flight management including itinerary updates, flight delays and weather updates.
• Coordinates and arranges flight permits, Gendec, E-APIS, landing rights, Customs notifications inbound/outbound.
• Coordinates aircraft handling with FBOs to include arrangements for fuel releases, hangar, after hours services or other services as needed to include but not limited to airport slots, customs, and border overflight requests.
• Updates Flight Operating System with information related to flight logs, FBO selection and notifications, FBO pricing updates, fuel price uploads, trip tasks, and operational entries as required.
• Ensures aircraft, crew and passengers have all necessary equipment, documents, visas and any other entry requirements by concerned states/regions.
• Performs flight planning and filing with all applicable ATC agencies, uplink to aircraft, with PIC concurrence.
• Collates/reviews/delivers WX, NOTAM, PIREPs, Enroute and Airport Info to flight crew in accordance with FOM Ops Specs.
• Performs trip feasibility checks and ensures that all airports and routes are operationally suitable and meet company requirements
• Sets up ground handling, in accordance with client preference, appropriate facilities (weight restrictions, parking, aircraft servicing, hangarage, etc.), and economical and efficient ground handling.
• Obtains all overflight/landing permits, and slots, in accordance with all regulations in an expeditious and economic manner.
• Performs flight following/monitoring/timely relay of movement messages.
• Coordinates trips with all relevant authorities, i.e. customs, immigrations, airport and civil/military authorities.
• Ensures fuel is being arranged and fuel releases are relayed in a timely manner.
• Prepares/disseminates complete flight briefings for flight crew.
• Advises ops manager, sales/charter, flight crew of all flight operations restrictions.
• Assists in maintaining international compliance with fleet updates and monthly reports to EASA, Eurocontrol, NavCanada, SENEAM and all other concerned foreign agencies.
• Stays current on all applicable NOTAMs, FARs, AIP, ICAO Recommended Practices and Procedures and the regulations of each State of operations.
• Maintains knowledge of aeronautical navigation systems, charts, airspace, air traffic control, aircraft performance, AFM, MEL, aeronautical communications, and publications and maintains a current operations library to exercise Operational Control/Flight Control of Company flight operations (Operational Control Manager).
• Performs other duties as assigned by Director/Managers.

Skills, Education and Work Experience Requirements

• FAA Aircraft Dispatcher certificate (or ICAO equivalent) required
• Background in private aviation operations with a focus on customer service, preferred
• Aviation Management Degree, preferred Knowledge of Part 91 and 135 FARs
• Ability to effectively think outside-the-box to promote solutions that increase efficiency and utility for a growing fleet of Aircraft.
• Ability to thrive in stressful situations
• Must be a team player with flexibility to perform different roles and assist others when necessary.
• Ability to synthesize, prioritize and precisely execute multiple tasks under time constraints in a dynamic environment with constantly shifting priorities.
• Respond quickly, professionally, and accurately to all internal and external correspondence
• Excellent interpersonal, verbal, and written communication skills
• Proficient computer skills
• Ability to forge trusted relationships with internal and external customers
• Highly detail oriented with excellent organizational skills

Other Requirements:

• Valid state driver s license and at least 18 years of age
• Pass FAA Drug and Alcohol testing, background checks
• Must be available to work flexible hours, including weekends, when required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. Craft is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

“We are an equal opportunity employer, and all qualified applicants will receive consideration

for employment without regard to race, color, religion, sex, gender identity, sexual orientation,

national origin, disability status, protected veteran status, inquiry or discussion about

compensation, or any other characteristic protected by law.”

Benefits:

401(k)

401(k) matching

Medical Insurance

Medical Expense Insurance

Dental insurance

Vision Insurance

Life and AD&D insurance

Short Term Disability

Long Term Disability

Wellness Program

Pet Insurance

Generous Paid time off