Service advisor

About Craftsmen Industries

Craftsmen Industries custom manufactures unique specialty trailers and vehicles and large format printed elements for experiential marketing and industrial solutions for brands across the industry spectrum including Boeing, PepsiCo, and Anheuser-Busch.

We pride ourselves on creating our products fully in-house from initial design and engineering to fabrication and the finishing touches of graphics and paint.

Our Craftsmen team includes one subsidiary, Schantz Manufacturing. Schantz focuses on custom manufacturing of concession trailers for the fair and festival industry.

Guided by our values, we BUILD by helping bring ideas to life in a dynamic and collaborative environment and we're looking for talented individuals to grow with us!

What Do We Offer?

• Competitive compensation.
• Career development opportunities.
• Benefits including but not limited to Medical, Dental and Vision.
• 401(k) Match and Much More!

Position Title : Service Advisor

Location : St. Charles, MO

Primary Responsibilities : The Service Advisor will serve as the point of contact for warranty assistance and customer support for a variety of unique products such as custom designed displays, trailers, and vehicles.

This position will log warranties into IQS Nonconformance Module and open / close customer support manufacturing orders.

• Provide postproduction customer warranty and support for customers.
• Schedule vendors to perform service and repair work across the US.
• Document non-conformances / warranty issues.
• Open / Close warranty and customer services orders.
• Provide technical support and basic troubleshooting information to field teams.
• Work with Purchasing to develop national support networks.
• Provide Supplier Quality Rating information.
• Document and provide customer feedback to internal departments. (Production / Engineering / Project Management)
• Develop method of customer acceptance for external service work provided.
• Be knowledgeable of and cross-train on Quality System Requirements.
• Understanding of calibration system requirements.

Required Skills :

• High School Diploma or equivalent and 2 years of Customer Service experience
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Must have excellent verbal and written communications skills.
• Ability to build and maintain customer relationships.
• Take initiative to communicate and solve problems.
• Willing to learn and grow.
• Willingness to provide instruction to other employees.
• Maintain a positive attitude towards customers and team members.

Preferred

• Must be able to display mechanical aptitude and use basic hand tools such as a tape measure, level, drill, etc...
• Knowledgeable of automotive and trucking parts.

Physical Requirements :

• Sitting, standing, and walking in office, warehouse, and manufacturing environments.
• Ability to climb in and out of trailers, scaffolding and up ladders.
• Ability to bend, lift, and position self to move about the office, as needed.
• Required use of fingers and hands to operate a computer.
• Vision abilities required by this job include close and / or color vision, and ability to adjust focus.

Craftsmen Industries (and its subsidiaries) is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity, and / or any other characteristic protected by law.

We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.

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Last updated : 2024-05-09