What are the responsibilities and job description for the Lakes Patrol (Seasonal) position at Crain Automotive Team?
Job Title: Lakes Patrol (Seasonal)
Department: Code Enforcement
Reports To: Code Enforcement Supervisor
FLSA Status: Non-exempt
Pay Grade: Grade 4
Approved By: Human Resources
Approved Date: February 2023
Summary: The Compliance Seasonal Lakes Patrol serves within the Code Enforcement Department and is directly supervised by the Compliance Supervisor. The staff member will follow all Federal and State Laws, County Ordinances, Hot Springs Village Declaration and Protective Covenants, Policies, Rules, and Regulations governing Hot Springs Village.
The staff member will receive, respond, and investigate all alleged complaints regarding violations of the documents described above. The investigation will determine whether it is an HSVPOA violation, and/or any other violation potentially separate from the HSVPOA and will be referred to the appropriate department as applicable. The complaints will be investigated in a friendly and professional manner, documented, and worked to resolve the violations with members and guests to gain compliance. This may include testifying in a Court of Law or HSVPOA compliance hearings. The staff member must promote the philosophical goals and mission statement of HSVPOA.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
1. Receives or observes complaints/violations and enters them into the computer tracking system or refers the complaint to another POA department as appropriate.
2. Performs on-site inspections of all complaints received to determine validity.
3. Discusses nature of complaint/violation with the identified party and seeks corrective action. Keeps the identity of the complainant confidential.
4. Should resolution fail, prepares a written directive with a time frame to the complainant indicating corrective action(s) required. Enters the complaint in the computer system to ensure follow up after established deadline.
5. If responsible party does not correct the violation, takes appropriate action that could include, but is not limited to contracting for corrective work, seeking assistance from Public Works or other POA department, assessing a fine through the administrative fine process, attending hearings for the appeals process.
6. Monitors each complaint from its initial receipt to final resolution. Regularly reviews the computer tracking system to ensure timely resolution of each complaint.
7. Prepare case material for presentation to POA officials, committees, county, or state officials, and present when requested.
8. Assists with annual lake surveys.
9. Observes lake activities for compliance with HSV governing documents and provides corrective actions.
10. Communicates with HSV Police Department for enforcement of unauthorized/unsafe lake activities.
11. Interact professionally, tactfully, and effectively with the public in sometimes stressful situations.
12. Incumbent must become knowledgeable in all HSVPOA protective covenants, and rules & regulations.
13. Using POA vehicle/boat, patrol assigned areas for violations and act upon as directed.
14. Required to drive POA vehicle or personal vehicle while conducting POA business.
15. Regular attendance is required.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Extensive people skills are required for this position. The staff member must be customer oriented and able to deal with difficult individuals under often hostile stressful circumstances.
Education and/or Experience
Ability to pull, launch, operate a boat is highly desired. High school graduate or equivalent. Experience in conflict resolution and de-escalation is also desirable.
Language Skills
Ability to read and interpret documents such as the HSV Declaration and Protective Covenants, policies, and procedures. Ability to write routine reports and correspondence. Ability to speak effectively before individuals, groups of customers or employees.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Certificates, Licenses, Registrations
Requires a valid Arkansas driver’s license and clean driving record with proof of liability insurance. Anyone born on or after January 1, 1986, is required to pass a boater safety course and carry a boater education card.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions, including extreme heat or cold. The noise level is usually moderate. This is a safety-sensitive position.
Non-Essential. May perform specific duties from home if approved by supervisor.
