Overview
FRONT DESK SALES & CUSTOMER SERVICE ASSOCIATE
Do you love helping others & want an opportunity to grow? Do you want to be part of a community committed to helping people feel their best? We're looking for Front Desk Sales & Customer Service Associates (FDA) for our busy Massage Envy clinic in Cranberry Township, where we deliver best-in-class massage and skincare services.
As a FDA, you'll:
- Help clients understand the benefits of regular massage, skin care and stretch.
- Establish relationships with members and guests to grow and retain a client base.
- Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
- Fulfill day-to-day clinic activities ensuring excellent member and guest experiences.
Here's what in it for you:
- A healthy compensation plan that rewards your hard work with a $10.00 hourly wage + goal-based bonuses.
- Benefits that help take care of you including a health insurance assistance plan, available AFLAC, and a free monthly massage or facial.
- Growth opportunities for motivated, results-oriented individuals.
- A dynamic, energizing environment where you're consistently challenged, never bored.
- Customized training to help you grow and refine your customer service skills.
- We're actively hiring for both part-time and full time, including days, nights, and weekends. We'll work together to create a perfect schedule for you!
What We'll Accomplish Together As a team, we're committed to delivering an excellent customer experience each and every visit; as well as growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:
- Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
- Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
- Driving member retention through outreach via phone and email to current members.
- Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
- Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
What it Takes to Succeed
We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:
- Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
- People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
- Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
- Masters of customer service who make everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
- Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
- Great teammates who can work well with others in a fun and fast-paced environment.
- Supporters of total body care with a general knowledge of massage and skin care services.
- Fast learners with a desire to grow.
We Believe Our Differences Make Us Better
We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you're ready to put your amazing sales and customer service skills to work to help people feel their best, then please send us your resume TODAY! We'd love to talk to you soon!
*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.