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Service Supervisor

Crane 1 Services, Inc.
Charleston, WV Full Time
POSTED ON 5/13/2024
The Service Supervisor reports directly to the Operations / Branch Manager and is responsible for leading the operations overall success, through the development of people, sales, and growth; while concentrating on the aftermarket service including repair of industrial hoists and cranes while continuing to develop long-term relationships with existing customers and cultivate new business partners.
The Service Supervisor will often be a player/coach responsible for assembling and leading a high-performing, customer-focused team. The ideal leader will recruit, hire, train and retain operations leadership by deploying a servant leadership role and leveraging all Crane 1 support resources. This is a demanding, 'hands-on', entrepreneurial position that requires a person with the ability to prioritize and complete a wide variety of management and operational-oriented activities. It is a fast-paced, growth-oriented environment. A great amount of interaction is required.
Familiarity with managing operations in a service-based, industrial maintenance and repair business is important. We need a strong, self-driven, collaborative leader to join the team and help shape our future. We are looking for an operational leader that has high energy and engaging personality, a competitive spirit with an insatiable desire to win, and a collaborative approach to teamwork.
Service Supervisor Role & Responsibilities
  • Ensure branches create a safe and compliant work environment.
  • Support customers by effectively communicating with decision-makers and service technicians in repairing equipment and planning maintenance needs.
  • Maintains rapport with customers by evaluating and making recommendations regarding required repairs, inspections, or system improvements.
  • Documents service and installation actions by completing forms, reports, and inspection reports.
  • Confirm job completion and perform billing and invoicing.
  • Effectively communicate company philosophies and goals.
  • Bring out the best of all personnel by providing accountability, training, coaching, development, and motivation.
  • Manage budget and allocate resources appropriately to meet current and future growth needs.
  • Address customer and employee satisfaction issues promptly.
  • Other duties as assigned.
Service Supervisor Requirements
  • KNOWLEDGE: A minimum of (2) years of technical (mechanical/electrical), construction management, accounting, or related background, or a combination of education and experience that illustrates a proven track record in this field is preferred.
  • SKILLS:
    • Microsoft Office – Outlook, Excel, and Word
    • Excellent interpersonal skills to be able to work with customers, sales staff, and internal team members.
    • Must be able to work in a dynamic environment in which fast response is normal – where the lead time is critical on quotes and delivery.
    • Excellent communication skills – verbal and written.
    • Strong attention to detail.
    • Proven knowledge of mechanical and electrical systems
  • ABILITY: A passion for providing top-notch customer service to our customers. Valid driver’s license and ability to meet our driving requirements.

Salary.com Estimation for Service Supervisor in Charleston, WV

$59,261 - $78,727

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