Director, Asset Protection

Overview

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as the Director, Asset Protection.

This role is the “protector in chief” of the Company’s assets, ensuring the security of our people, our locations and our physical assets; partnering cross-functionally to ensure proper development and implementation of inventory control and loss prevention programs; and providing for sound emergency response and business continuity plans, in partnership with key leaders and operations team members. 

A day in the life as the Director, Asset Protection…

Asset Protection

• Develop strategy to reduce exposure to CBH, oversee loss/fraud response efforts, including de-escalation and recovery protocols, interruption of fraudulent orders/schemes, installation of necessary surveillance systems. 
• Proactively develop, implement and oversee company-wide asset protection policies to ensure consistent practices amongst locations and minimize exposure and loss to the organization. 
• Ensure proper response to and documentation of theft and fraud cases and generation of reporting to ensure efforts are data-driven and measured and risk is reduced. 
• Deploy and oversee intelligence-led tactics to keep associates and customers safe and secure in all locations and settings
• Regularly assess and lead updates to necessary security measures throughout company’s operations

Inventory Control 

• Develop and implement protocols for and oversee company-wide inventory management and control activities
• Create and oversee appropriate reporting structures within varying operations
• Understand and support Company processes and innovations, factoring them into IC plans
• Drive standardization of inventory control policies and procedures throughout the company
• Develop reporting and business intelligence applied in inventory control management

Crisis Response 

• Develop, maintain and lead company’s business continuity and emergency response plans and protocols
• Engage company leaders and key stakeholders to ensure appropriate priorities flow from the plans and their designated risk tolerances
• Anticipate and lead planning and action in response to threats and crisis facing the industry and the company’s locations in general and the company and its operations in particular
• People Development 
• Develop and build lead asset protection team, both individually and as a collective
• Build and maintain positive cross-functional relationships throughout the company

What you’ll bring to the table…  

• Proactive strategist, problem solver and project manager
• Ability to establish and drive realization of KPIs, to ensure accuracy of data/reporting and proper accounting for all applicable impacts, and to leverage large amounts of data and predictive models
• Ability to create data driven, persuasive presentations (strategic and tactical)
• Continuous improvement mindset/approach
• Understand and drive tech and process innovation
• Strong written and oral communication skills in company-wide, team and 1:1 settings
• Attention to Detail
• Impeccable ethics and integrity in line with highest standards of safety and compliance

We’d love to hear from you if you have…  

• Bachelor’s Degree in loss prevention or related field preferred, or equivalent combination of experience and education
• 12 years experience in asset protection, security, inventory control and crisis response in customer and non-customer facing settings
• Retail and warehousing experience strongly preferred
• Experience leading remote field teams

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