CA-Content Claims Specialist In House

Why Crawford?

2024-24454

People taking care of people. It’s that simple. We are looking for passionate and compassionate people to join our team to help deliver on our purpose to restore lives, businesses and communities. Built on a foundation of over 80 years of unmatched global expertise and fueled by industry-leading technology, we are at the forefront of change. When you join Crawford & Company, you become part of a global network of professionals working together in over 70 countries with the common purpose to help people through what might be one of the most difficult times in their lives.

At Crawford, you are empowered to grow, emboldened to act and inspired to innovate. Do you have the courage, drive and empathy to make a real difference? Then we want to hear from you. Learn more at www.crawco.ca.

Position Summary

We are currently recruiting for a Content Claims Specialist to join our team to work remotely in Canada.

The role of Contents Claims Specialist is a multi-faceted role, which focuses primarily in the following four key areas of edjuster’s content claims handling operations:

• Acting/operating as a third party, intermediary between the Insurance Company’s property adjusters, and their policyholders with respect to conducting fair market assessments and valuations of policyholder’s/claimant’s total loss personal contents, which are most commonly caused by theft, water, fire and other perils.
• Focusing on the accurate and timely processing of the industry’s major loss and damage content claims, via the use of edjuster’s claims handling professional-service methodology and its Web-based contents claims processing and pricing platform/system – exclaim.
• Operating from their appropriately set up and equipped home-based offices, edjuster’s Contents Claims Specialists are consistently (daily/weekly basis) assigned new claim files.
• Operating from their home-based offices, edjuster’s Content Claim Specialist are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all of their required administrative job duties.

Responsibilities

As part of this role, responsibilities included, but are not limited to the following:

• Conduct data entry, research and pricing of higher-valued, personal contents based on like, kind and quality pricing, and working with various means of researching fair market pricing via suppliers, Internet, database and other means.
• Conduct ongoing new research and price contents from completed claims inventories, schedule of loss forms and from contractor’s lists.
• Submit completed claims reports to Insurance adjusters, close files to meet edjuster’s performance cycle times and productivity standards.
• Perform according to Company performance/productivity standards on each task and on each and every claim.
• Consistent and quality turnaround of all claims in accordance with the Company’s productivity and performance standards.
• Report/record all time spent on each claim file on a consistent and daily basis.
• Maintain claim related notes in the Company’s Claims System/Web-application (exclaim), relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
• Effective and professional communications with all key stakeholders in the claims process, including; edjuster claims reps, adjusters, policyholders and industry contractors.
• Consistently promote edjuster’s brand, image and reputation in a professional and positive manner.
• Perform other tasks and claims-related functions from time to time, and as directed by the Company’s Manager, In House Operations.
• Must have and maintain a hi-speed internet connection to work with edjuster’s website and equipment provided (a portion will be reimbursed after probation period).
• Maintain a 40-hour workweek when required and work is available, at the Manager’s request. This will vary and will be mandatory in accordance with operational requirements.

Requirements

• A Secondary School diploma
• Strong computer skills (MS Office/Outlook, etc.)
• Be able to provide an adequate workspace, free of noise
• Employee must provide their own high speed internet service
• Company equipment will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy
• Ability to communicate effectively verbally and in writing in English & French

Additional Information

We thank all applicants for their interest in Edjuster by Crawford & Company however, only those selected for an interview will be contacted.

Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.

Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email resumes@crawco.ca as soon as possible to make appropriate arrangements.

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