What are the responsibilities and job description for the Quality Assurance Specialist – Temp/Seasonal position at Crawford & Company?
Excellence In Everything We Touch:
Position Summary:
Requirements:
About Us:
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
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The role of the Quality Assurance Specialist is to provide a final review of the reports and inspections submitted by our claims employees and adjusters before they are sent on their respective clients. The Quality Assurance Specialist interprets the provided data and makes the necessary changes (if any) to the reports to ensure the accuracy, validity, and appearance of the Company’s product. The Quality Assurance Specialist role is not limited only to the reports, but further provide assistance and support to the other departments within the company.
Responsibilities:
- Verify the accuracy of the information and photo’s provided by our claims employees and adjusters
- Edit the individual reports for inconsistencies, spelling/grammar errors, and appearance
- Prioritize assignments and responsibility in accordance with your daily tasks and maintain a consistent pace of task completion
- Make, receive and transfer calls as needed in a professional and friendly manner
- Maintain email communications with both claims employees and adjusters
- Assist other departments in ensuring that our claims employees and adjusters are performing procedures in a timely, thoroughfare, and appropriate fashion.
Requirements:
- High School Diploma
- 1-2 years of customer service work experience
- Full time position – 36-40 hours per week but capable/willing to work extended hours (overtime as requested) to meet company peaks.
- Roof Inspection Experience – preferred
- Computer experience
- Critical thinking skills which allow one to make decisions “on the fly”
- Ability to multitask
- Type 50 WPM
- Must be friendly, patient, dedicated, determined and professional
About Us:
Why Crawford?
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
#LI-JB1
Salary : $44,400 - $56,300
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