Patient Access Representative - Clinic

Summary:
Under direct supervision, performs computerized patient scheduling. Receives patients and visitors and answers the telephone. Completes the patient office visit.

Essential Duties and Responsibilities:
• Demonstrates the knowledge and skills necessary to provide service/care appropriate to the age of the patients served.
• Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Organizational Integrity Program, Code of Ethics, as well as other policies and procedures.
• Inputs daily appointment schedules for patients and schedules new patients as referred. Consults with provider(s) when need arises.
• Prints and distributes daily patient schedules to appropriate areas.
• Assists with updates and verifies patient demographics, making appropriate changes in the computer system.
• Answers telephone calls and maintain proficient receiving/relaying of messages from external and internal customers.
• Maintains the scheduling system for accuracy and timeliness of service.
• Demonstrates proper use of office equipment.
• Collects the current co-pays or coinsurance and past-due balances.
• Prepares patient’s medical records for provider visit.
• Uses effective communication principles to coordinate care with other health care providers.
• Actively participates in clinic meetings, committees, conferences, and in-services.
• Recognizes and communicates issues/occurrences utilizing established lines of authority and assists in identifying ways to resolve variances or unacceptable outcomes.
• Maintains confidentiality of information pertaining to clients, physicians, employees, and business.
• Is knowledgeable of and actively participates in improving patient safety and reducing
risk to patients. Complies with Safety and Infection Control & Procedure.
• Demonstrates general working knowledge of computers and department specific
software (i.e. word, excel, bed tracking, internet, med aide, etc.)
• Attends all required Safety Training programs and can describe his/her responsibilities
related to general safety, department/service safety, specific job-related hazards.
• Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens.
• Demonstrates respect and regard for the dignity of all patients, families, visitors and
fellow employees to ensure a professional, responsible and courteous environment.
• Promotes effective working relations and works effectively as part of a department/unit
team inter- and intra- departmentally to facilitate the department’s/unit’s ability to
meet its goals and objectives.

Non-Essential Duties and Responsibilities:
• Perform other duties as assigned.

Professional Requirements:
• Complete annual education requirements.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies.
• Conduct oneself as a professional in accordance with PRIDE values.
• Participate in performance improvement and continuous quality improvement
activities.
• Attend regular staff meetings and in-services.

Job Requirements:

* Bilingual in Spanish
• High school diploma required
• Previous experience of one to two years in a medical office or health care facility
preferred.
• Must have general working knowledge of computers and department specific software
(i.e. word, excel, bed tracking, internet, med aide, etc.)

Organizational/Core Competencies:
• Exceed Quality.
• Exceed Customer Expectations.
• Grow Team Members.
• Increase Market Share.
• Exceed Budget Expectation.
• Strengthen, Build, and Leverage Community Relationships.