What are the responsibilities and job description for the Operations Manager position at CRDN of Arizona?
Operations Manager - CRDN of Arizona
Job Title: Operations Manager
Location: In-Person at 1710 E Grant St Suite 100 Phoenix, AZ 85034
Terms: Full-Time, 40 Hours per week
Salary/Rate: $19 - $27 / per hour
About Us
CRDN of Arizona is part of a national emergency response team. Our restoration services help policyholders, insurance adjusters, and contractors put the pieces back together after a disaster such as water or fire. We handle every claim assignment with compassionate care, accuracy, and timeliness, and are looking for energetic, resourceful and detailed individuals to join our team!
About Role
We are seeking a highly organized and detail-oriented Operations Manager to join our team. This individual will play a crucial role in quality assurance for our field execution and assignment success by collaborating with the office and production. The successful candidate will thrive in a fast-paced environment, exhibit a strong sense of urgency, and be adept at multitasking while maintaining exceptional customer service.
Key Responsibilities
- Become an expert in field and provide an exceptional customer service experience for adjusters, policy holders, and contractors
- Efficiently coordinating field operations pack outs, deliveries, and other restoration-related activities.
- Manage a team of operations technicians off to ensure proper procedures, development, and success of assignments.
- Communicate updates to internal team logistics (Office & Production) on the status and details of assignments.
- Accurately document and track assignment information and analyze data to share highlights with internal teams and identify opportunities of improvements.
- Perform other related job duties as assigned
Skills & Qualifications
- HS Diploma or equivalent Required, Associate’s Degree Preferred.
- Type speed of 40 WPM or more.
- Previous experience in the field or customer service role, preferably within the restoration or related industry.
- Strong organizational skills and ability to thrive in a task management-oriented environment.
- Excellent communication skills, both verbal and written.
- Ability to work well under pressure, exhibiting a sense of urgency without compromising attention to detail.
- Proficient in using relevant software and systems for data management.
CRDN of Arizona offers:
- Safety-First Mindset
- Holidays Off (3)
- Referral Cash Bonuses
- Sign on Bonus
- Paid Time Off
- Health Insurance Stipend
CRDN of Arizona is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, gender expression, religious beliefs, marital status, genetic information, national origin, disability, protected veteran status, or any other basis protected by federal, state, or local law.
Job Type: Full-time
Pay: $19.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- Referral program
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
- Signing bonus
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $19 - $27