Customer Service/Sales Associate

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, assisting with their inquiries, and ensuring a positive shopping experience.

Responsibilities:
- Greet customers and provide them with assistance in a friendly and professional manner
- Answer customer inquiries and provide accurate information about products, services, and promotions
- Process sales transactions using cash registers and POS systems
- Assist customers with hands-on DIY gift creations such as wreath making, candle making, cement casting and various other projects.
- Maintain a clean and organized store environment, including restocking merchandise and arranging displays
- Handle customer complaints or concerns with empathy and resolve issues to ensure customer satisfaction
- Utilize phone etiquette when answering calls and addressing customer inquiries over the phone
- Perform weekly inventory counts and order products as needed
- Keep store clean and organized

Store Hours
Thursday - Saturday 12pm-7pm
Sunday 12pm-5pm

Requirements:
- Strong organizational skills with the ability to multitask effectively
- Experience in cash handling and operating cash registers
- We will train on how to make all DIY crafts
- Excellent customer service skills with the ability to handle difficult situations professionally
- Familiarity with POS systems and basic technical knowledge for troubleshooting customer issues
- Ability to work in a fast-paced environment while maintaining attention to detail

We offer competitive pay rates and opportunities for career growth within our company. If you are passionate about providing exceptional customer service and have the skills required for this position, we would love to hear from you.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, or skills required.

Job Type: Part-time

Pay: $16.00 per hour

Expected hours: 10 – 25 per week

Benefits:

• Employee discount
• Flexible schedule

Weekly day range:

• Every weekend
• Rotating weekends
• Weekends as needed

Work Location: In person