What are the responsibilities and job description for the Operations Manager position at Creative Dental Partners?
About Us:
Your smile is our #1 priority. At Creative Dental Partners, we provide affordable and expert dental solutions. Whether you are looking for a family dentist or have any emergency such as needing a root canal, we are here for you! We want to keep your teeth healthy inside and out. We don’t just clean teeth and send you on your way, we want to get to know you.
We provide patients with the best experience you can find in all of Southern California. We provide a comfortable and friendly atmosphere to shatter any fears you may have. We supply you with all the information on your dental health options so you can feel comfortable in the choices you make, whether it’s a routine check-up or dental implants.
Job Description:
We are seeking an experienced and highly skilled Operations Manager to lead our team in providing exceptional customer service, patient experiences, and dental treatments. The ideal candidate will have at least 5 years of related work experience, with operational management knowledge of medical/dental offices. A Bachelor's degree from an accredited college or technical school is desirable, along with prior coursework or on-the-job training in dentistry, business, or related fields.
Key Responsibilities:
- Lead and supervise the dental office and staff, ensuring adherence to operational protocols and standards set by the company.
- Develop and implement systems and protocols to optimize team performance, patient satisfaction, and financial growth.
- Provide training, coaching, and ongoing support to team members, promoting learning and professional development.
- Monitor and analyze key performance indicators (KPIs), utilizing data-driven decision-making to drive continuous improvement.
- Demonstrate financial acumen by understanding profit drivers, managing metrics, and staying informed about local market drivers and competition.
- Act as an influencer within the team, building trust, tailoring coaching styles to individual needs, and recognizing and celebrating improvement.
- Utilize knowledge of dental plans, fees, administrative guidelines, and business principles to effectively manage operations.
- Utilize software applications such as GMAIL, Google Sheets, Google Docs, Word, Excel, and other standard office equipment to facilitate efficient operations.
- Exercise independent judgment and problem-solving skills to make timely and accurate decisions in a fast-paced environment.
- Communicate effectively and present information both verbally and in writing, demonstrating strong interpersonal and leadership skills.
Qualifications:
- Bachelor's degree from an accredited college or technical school (desirable) or equivalent combination of education and experience.
- At least 5 years of related work experience, with operational management knowledge of medical/dental offices.
- Proficiency in GMAIL, Google Sheets, Google Docs, Word, Excel, and other software applications.
- Strong leadership, communication, and interpersonal skills, with the ability to lead a team, prioritize duties, coach, mentor, train, and handle employee relations issues.
- Excellent organizational skills, attention to detail, and ability to multitask effectively in a fast-paced environment.
- Financial acumen, including the ability to interpret and analyze financial reports and apply basic mathematical concepts.
- Ability to work independently with minimal direction and contribute to the success of the organization.
Work Environment:
- This is a primarily sedentary office classification, although occasional travel to cover sister offices may be required.
- The noise level in the work environment is usually low to moderate, with occasional exposure to irate patients or staff.
- Physical demands include sitting, standing, walking, keyboarding, reaching, lifting/carrying items weighing less than 40 pounds, stooping, kneeling, bending, and crouching.
Benefits and Application Process:
We offer competitive salary and benefits packages, including medical and dental insurance, paid time off, and opportunities for professional development.
If you meet the above qualifications and are interested in joining our team, please submit your resume highlighting your experience and skills.
We are an equal opportunity employer and welcome applications from all qualified candidates.
Thank you for considering this opportunity to join our team.
Job Type: Full-time
Pay: Up to $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus opportunities
Work Location: In person
Salary : $70,000
