What are the responsibilities and job description for the General Manager – Mortgage Operations position at Credible?
About the Role:
Credible is looking for a General Manager – Mortgage Operations that will be responsible for owning the management and execution of Credible’s Mortgage Operations team. Reporting to Credible’s Chief Operating Officer, this is a high-visibility role, with a clear mandate, that will have a significant impact on the company’s overall business objectives. This role will be ultimately accountable for developing and executing the vision for Credible’s Mortgage Operations, which will include all aspects of operational efficiency, technology implementation, and capacity utilization.
This role is for an ambitious individual with a background in fintech or consumer tech, and that has a track-record for being high-performing, analytical and strategically-minded. The successful candidate will be eager to step-up and embrace significant responsibility and accountability in a high-growth company, and operate within the Executive levels of the organization.
Responsibilities:
- Cross-functional coordination, development and execution of key initiatives and goals
- Ownership of the Mortgage Operations roadmap, which will leverage the domain expertise of key stakeholders in order to determine their resourcing and prioritization
- Partner with key stakeholders to identify opportunities to improve and accelerate the development of the Mortgage Operations team
- Conduct in-depth analysis and develop deep understanding of key value drivers to identify improvement areas and opportunities within Mortgage Operations
- Participate in the setting of company budgets and long-range planning
- Create a motivating cross-functional team environment
- Identify, manage, execute, and measure the impact of new projects that generate meaningful efficiencies and/or growth for the business
Education and Experience:
- 4 years of mortgage experience, preferably within a tech-forward player in the industry
- P&L ownership experience preferred
- 10 years of overall experience, with 5 years of experience at a fintech or consumer tech company
- Highly detail-oriented with excellent verbal and written communications, and interpersonal skills
- Excellent presentation skills - capable of developing and delivering compelling presentations, and running efficient and productive meetings
- Highly analytical, strategic, and creative thinker with strong business acumen and modeling skills
- Possess strong operational and strategy experience, preferably at a fast-growing company
- Have a demonstrated ability to drive business results in a collaborative, cross-functional environment
- Have the ability to create structure and develop rigor in driving initiatives that are open-ended and problems that are unstructured
- CRM and LOS experience is a plus
- Can be influential within the organization to garner internal support for key initiatives
- Humble, not territorial, collaborative, high EQ and IQ