Software Engineering Senior Manager, Consumer Engagement

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member
• Deliver high quality, automation tested, and flexible software to meet the needs to Credit Acceptance customers (dealers, consumers & internal)
• Partner with product, design and analytics to ensure fast go-to-market delivery with a test and learn mindset
• Be a leader for change management, including great communications, creating buy-in and managing up, down and across your teams
• Drive clear prioritization in partnership with the PMO, Product, and stakeholder teams. Balance technical & end-customer focused work in a joint roadmap that drives the maximum results for the business
• Manage risk and execution across a portfolio of workstreams, proactively solving challenges and escalating early and often
• Partner with security, legal and compliance to ensure all product offerings we make available to our customers are secure by design and meet or exceed the current regulatory standards
• Advocate and manage organizational health: everything from whether you have the right mix of talent to the right team size, own the responsibility of ensuring your teams are setup to do their best work
• Identify areas of opportunity to remove engineering friction and enable your teams to move quickly and be problem-solving champions. Find ways to get to yes through creative solutioning and optionality
• As a senior manager, your success is dictated not by the work you do directly but by the empowerment you give your teams and how you coach and provide feedback to ensure they meet their goals. This includes setting clear expectations, customizing growth plans to goals for Credit Acceptance and individual team members, and setting a high bar for performance.
• Drive technical architecture, alignment and visibility across your teams and partner teams. This might be as simple as identifying where two teams are doing the same thing so we can simplify, to driving projects that include 10 teams for core services.

Competencies: The following items detail how you will be successful in this role.

• Development: Develops solutions using standards and best practices of the applications language. Writes code that implements the design that is testable, extensible, efficient and maintainable.
• Impact Analysis: Understand the rationale behind and how changes impact the enterprise and/or applications and across the technical ecosystem.
• Solution Design: Ability to translate high level requirements to create and implement designs that meet the needs of the customer, are technically sound, maintainable and cost effective. Ability to identify missing or ambiguous requirements. Ability to design at both high and low levels of abstraction, understand complex requirements and translate into understandable solutions. Ability to accurately estimate based on requirements.
• Technical Domain: Have an understanding of the technical domain, including the application architecture, design and data of the application they support and systems to which it interfaces.

Requirements:

• Bachelor's Degree or equivalent work experience
• Minimum of 8 years' experience leading teams, 1 year managing managers
• Proven experience delivering a portfolio of complex workstreams
• Practical expertise in agile and the Software Development Lifecycle (SDLC)
• Experience in modern software best practices, including microservices architecture, cloud-native deployment and devops
• Excellent communication skills, both written and verbal

Preferred:

• Financial Services or FinTech experience
• Demonstrated portfolio of products delivered in partnership across product, design and analytics (data), with a hyper-focus on the customer
• Strong technical background in software engineering and architecture with experience in multiple programming languages and frameworks
• Experience scaling a team and partnering with recruiting to successfully close top talent in a crowded market
• Experience building & maintaining a fantastic culture within your teams, including using tools and processes to drive a culture of iterative improvement
• Deep usage of Continuous Integration/Continuous Delivery (CI/CD) practices and tools

Knowledge and Skills:

• Problem solving: there is no problem too big or small for you to handle. Have an owner's mindset, ask for help but work across the organization to resolve critical issues that may arise.
• Demonstrate a motivation and capability to mentor and coach others.
• Ability to build trust and strong relationships across and vertically throughout the organization.
• Ability to communicate effectively (both written and verbal) with all levels.
• Be self-motivated and directed.
• Effectively prioritize and execute workstreams across your teams.
• Be analytical with proven problem-solving abilities.
• Think as the customer first. Constantly ask yourself, is this the experience I would want as the primary user of this product?
• Respond promptly and effectively to resolve incidents, tasks, and projects.
• Show initiative by working hard and smart.
• Anticipate the impact of a change or project across multiple systems.
• Champion the best process and recommend key improvements.

Targeted Compensation: Base salary of $180,000 with an annual performance bonus plan

INDCSLP

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:

• Identify the Right People by recognizing top talent
• Set Clear Expectations by managing change and directing others
• Train team members and focus on developing talent
• Performance Manage by ensuring accountability and driving results
• Create the Right Environment by establishing trust and managing conflict
• Maintain the Right Number of team members needed to build an effective team

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!

California Residents: Please click for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.