Product specialist

Title : Product Specialist

Location : Harrisburg, PA

Duration : 12 Months

Type : Contract

Job Description :

• Assist in analysis and management of facility setup in PAVRMS
• Maintain training records of external stakeholders through TRAIN PA system. External stakeholders include facility administrators and personnel from hospitals, funeral homes, coroner and medical examiner's offices, nursing homes, etc.
• Manage virtual and / or in-person training curricula, including review of vendor provided training materials
• Manage virtual and / or in-person training plans, procedures, and delivery to external stakeholders
• In coordination with the Business Workflow Unit, engage with program SMEs and stakeholders to verify PAVRMS application functionality aligns with business needs, functional design and training documentation
• Report defects in the application as encountered and escalates potential deficiencies to onboarding team lead and / or Business Workflow Manager
• Provides post-deployment end-user technical support

OPERATIONAL REQUIREMENTS

The contractor will be required to :

• Complete weekly timesheet reporting in People Fluent / Vector VMS by COB Friday.
• Provide weekly personal status reporting by COB Friday submitted on SharePoint.
• Schedule training status meetings with the Assistant State Registrar and the Business Workflow Manager, as well as the Program Manager and Division Directors as necessary.

• Minimum of 4 years' experience in the information technology industry in business analysis, adult training development, and / or end-user support to meet general objectives shown above.
• Must have strong Microsoft Office skills, strong interpersonal skills, strong verbal and written communication skills, and a history of successful training development and delivery

Required Skills :

• Business Analysis
• Adult Training Development
• End User Support
• Microsoft Office
• Successful training development and delivery

Last updated : 2024-05-17