What are the responsibilities and job description for the Service Support Analyst position at Crescens Inc.?
Job title : Service Support Analyst
Location : Winston-Salem NC
Duration: 5 months
Type : Contract to Hire
Job description:
Information Technology Support Technician required to work for Winston-Salem State University
This candidate is required to work onsite for the duration of the engagement in Winston-Salem, NC.
THIS IS A TEMP TO PERM POSITION. After the initial contract engagement the manager would like to hire the contractor full time. WSSU is not able to offer sponsorship for the full time role. Only candidates available to work full time without sponsorship will be considered for this position.
The Technology Support Technician provides hardware, software, and programming support for end-user workstations, devices, and selected back-end systems. This support is executed by provisioning the installation, setup, testing, and monitoring of end user IT hardware, and configuration of related software programming of workstations, peripherals and user access and reporting results to the Manager/Director.
This position provides Level 1 and Level 2 hardware/software end user device Support for designated Technology Support areas. The position assists in the management of the help desk ticketing system, troubleshooting client end user device issues (hardware, software, programming, configuration, editing, end user software testing) including user system access and information collection.
This position works both independently and collaboratively with other members of Information Technology to solve onsite workstation hardware/software (Level III) problems and provide excellent first line service to the end users and customers within the campus community.
Required:
Document solutions that solve client end user device problems using industry best practices, compliance requirements and IT standards
Perform effective hardware, software, and other end user device installation, implementation, setup and troubleshooting
Communicate effectively with IT Management, Senior Technical staff and vendors,
Maintain data records, change management logs, incident reports, and associated software application and system documentation.
Excellent customer service and communications skills
Networking to include Wi-Fi setup and configuration experience
Location : Winston-Salem NC
Duration: 5 months
Type : Contract to Hire
Job description:
Information Technology Support Technician required to work for Winston-Salem State University
This candidate is required to work onsite for the duration of the engagement in Winston-Salem, NC.
THIS IS A TEMP TO PERM POSITION. After the initial contract engagement the manager would like to hire the contractor full time. WSSU is not able to offer sponsorship for the full time role. Only candidates available to work full time without sponsorship will be considered for this position.
The Technology Support Technician provides hardware, software, and programming support for end-user workstations, devices, and selected back-end systems. This support is executed by provisioning the installation, setup, testing, and monitoring of end user IT hardware, and configuration of related software programming of workstations, peripherals and user access and reporting results to the Manager/Director.
This position provides Level 1 and Level 2 hardware/software end user device Support for designated Technology Support areas. The position assists in the management of the help desk ticketing system, troubleshooting client end user device issues (hardware, software, programming, configuration, editing, end user software testing) including user system access and information collection.
This position works both independently and collaboratively with other members of Information Technology to solve onsite workstation hardware/software (Level III) problems and provide excellent first line service to the end users and customers within the campus community.
Required:
Document solutions that solve client end user device problems using industry best practices, compliance requirements and IT standards
Perform effective hardware, software, and other end user device installation, implementation, setup and troubleshooting
Communicate effectively with IT Management, Senior Technical staff and vendors,
Maintain data records, change management logs, incident reports, and associated software application and system documentation.
Excellent customer service and communications skills
Networking to include Wi-Fi setup and configuration experience
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