Position Summary

Crescent Logistics Supervisor are responsible to manage a high performing and reliable team committed to meeting all our customer’s needs, our company’s needs, and our people’s needs. Ensuring the team operates as outlined in the Crescent Way- 3 P’s:

As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s:

• Purpose
• Process
• People

While building on our Culture of:

• Doing It Right
• Doing It Safe
• Doing It Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing It Safe
• Ensure Safe and well-maintained Work Environment and conditions throughout all workspaces, facility and surrounding areas
• Actively participate in Safety Committee activities and initiatives and champion and engage all staff and employees in cultivating and promoting a Safety-First Culture
• Continually seek out and remove all forms of risk

People

• Read and understand the Crescent Way.
• Evaluate candidates and select the best cultural and competent fits using STAR (Select, Train, Assess, and Recognize)
• Act as a liaison to shipping/warehouse associates and leads, ensuring all order and work requirements are successfully always communicated and maintain an open line of communication with the customer
• Work closely and harmoniously with fellow team members and members of management
• Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner
• Positively contribute to a team environment by fostering a culture of respect, clear and concise communication, acts with humility, and one that embodies SCARF. (Status, Certainty, Autonomy, Relatedness, and Fairness)
• Ensure all customer touch points and communications are positive.

Productivity

• Understand and implement Crescent policies and procedures.
• Utilizes cross training to progress their Crescent People as well as themselves
• Maintain productivity standards as dictate by department KPIs and goals
• Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels
• Maintain a monthly performance log for all Crescent Team Members
• Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators 
• Maximize site capacity and output capability through the planning and scheduling of all resources
• Assess / verify the ongoing need for resources.

Continuous Improvement

• Working with other departments and utilize tools and resources to drive a lean culture
• Leading projects to eliminate waste and defects within the department 
• Validate the use and continuous improvement of all production and operational processes 

Quality

• Execute quality management of material through controlling customer hardware and proper execution of QEMs.
• Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents.
• Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner
• Assist with ISO program management 
• Assist with FOD and parts awareness training 
• Maintain files for Quality Event Management 
• Log non-conforming parts when applicable 
• Ensure the root cause for all escapes is identified and corrected 
• Work with PQEs to identify part disposition and/or conformance issues

Inventory Management

• Ensure current and accurate inventory control for each account
• Ensure that there is no cross contamination of parts between accounts
• Complete Supervisor Cycle Counts as applicable
• Ensure Inventory accuracy goals of account are met
• Be able to report out on Inventory metrics and speak to open action items

Customer Value

• Respond promptly to client requests via phone or email in a professional, courteous manner
• Process shipping document amendments and kit matrices upon request
• Cultivate teamwork with the customer, working together to build a relationship of trust and problem solving
• Understand the nuances of each customer and their needs
• Report well documented and accurate metrics – DSR’s and KPI’s
• Build a strong reputation with our customer as being a customer centric business leader/supervisor

Data Integrity

• Operate with a reporting system/tools ensuring the complete integrity of all data

Financial

• Improve organizational efficiency and waste reduction through (CI) Continuous Improvement 
• Financial targets supported by running a productive, quality and safety minded department

Cultural Competencies

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement
• Follows up to ensure quality task completion
• Provide direction and rally the team impetus, forge teams
• Provides constructive performance feedback
• Willingness to make personnel changes
• Develops readiness for delegation to others and then does delegate to others
• Willing to take calculated

Do It Safe

Providing a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our People’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured Communicator: clear and concise; balanced talker and listener
• Able communicator—good clarity, balanced talker, and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation situations
• Solution vs. blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Process Oriented: able to follow structure where it exists and create (document) structure as needed
• Resilient: able to deal with the unexpected and not easily flustered
• Detail Oriented: organized and follows up to ensure Quality tasks to completion
• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Has sense of urgency
• Follows up to ensure quality task completion

Work Environment / Physical Demands

• Fast paced environment, requiring adaptability to constant changes in schedules, volumes, staffing and shift requirements including evenings and weekend coverage in some cases
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds 

Management Reasoning and Organizational Skills

• High average to above average general intelligence, good common sense and an ability to learn and apply lessons from direct experience
• Practical problem solver
• Ability to anticipate and look ahead
• Mental agility and the capacity to handle an up-tempo work pace
• Idea generator
• Has viable administrative, organizational and time management skills
• Can shift focus as needed
• Thorough, accurate, detail-oriented
• Effective time manager and prioritize

Systems Usage

• Customer Systems
• Kronos

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value

Knowledge, Skills, & Capability

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
• The ability to communicate with facts, and to balance talking with listening.
• Be able to speak with supplier account managers as well as those within customer service and quality to complete daily task and ensure the completion of department goals
• Conduct positive and constructive communication to all associates regarding work schedules and activities.
• Conduct effective communications with the GEA warehouse supervisor at beginning, middle and end of shifts.
• Being self-motivated to achieve targets and to seek out improvements and accept and embrace change.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day.
• Reliable in attendance and punctuality; completes assigned responsibilities to satisfaction; follows through with commitments.
• Cooperative and responsive to the needs of co-workers and team members; courteous and respectful in dealing with others.
• Follows rules and code of conduct at work; demonstrates an ethical behavior at work.
• Strong likelihood to stay with a company; level of commitment to job or organization.

Qualifications

 Education & Experience:

• High school diploma or equivalent plus 2 years related experience or the equivalent
• Experience leading teams or projects preferred

Preferred Qualifications:

• Associates Degree in Business or technical field
• Experience managing account financials, staffing, and budget requirements

We will know that the Operation Lead is successful if they can:

• Run a safe and productive department
• Deliver a quality product to our customer
• Develop a self-sufficient team
• Operate a predictable business
• Drive Continuous Improvement and adopt a CI Culture within his/her team(s)