Director of Sales

The Residence Inn Memphis Germantown is looking for an enthusiastic Director of Sales to join our team. Managed by Crestline Hotels and Resorts, our hotel offers competitive wages, great benefits and provides a positive workplace for all our employees.

From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work.  Benefits include Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more! 

*Benefits may vary depending on location.

Overview:

Exciting Director of Sales Opportunity!

We are currently on the hunt for a Director of Sales. The ultimate mission of this role will be to drive market share growth and guest satisfaction. This is a phenomenal opportunity for someone excited to work with a premium brand and Crestline Hotels & Resorts, a company that has continuously been labeled a great company to work for! 

A strong predictor of success for the Director of Sales will be the ability to:

• Quickly understand market conditions and provide leadership around maximizing opportunities for revenue growth from new and current customer base and nearby competition
• Drive a culture of success and effective sales tactics while mentoring the existing sales team
• Develop cohesion with the General Manager, Revenue Management, and Regional Sales staff to ensure alignment and open communication
• Possess excellent selling skills and style to connect quickly with customers

The Director of Sales should also be able to work closely and collaborate effectively with:

• All key leaders across the hotel to include the General Manager, Assistant General Manager, Front Office Manager, and other Operational Leaders
• Crestline’s Executive and Regional Sales Leadership, and Revenue Management
• Additional Corporate Staff and key members across the Corporate level to include Human Resources, Centralized Accounting, and Senior Operations staff

Key Duties & Responsibilities:

• Strong focus on the growth of Total Hotel Revenue and positive RevPAR Index Change Year-Over-Year – your ability to influence and increase these upon starting is key
• Understanding and execution of the Sales Process to effectively contract group business and secure corporate negotiated rate accounts 
• Understand and champion the hotel’s overall Business Plan with a strong focus on execution 
• Ensure a strong understanding of the hotel's Comp Set and provide any recommendations to the Field Sales Staff and General Manager 
• Staff Optimization – ensure all newly hired and current sales staff understand their mission and have the tools to execute successfully on the Business Plan 
• Develop and get to know key players to include Hotel Ownership and pertinent Field/Corporate Staff

Education and Experience:

• High School Graduate or General Education Degree (GED) with 3-5 years of equivalent work experience – you have a passion for Hotel Sales coupled with a competitive, hunter mentality!
• Strong understanding of Hotel Sales and Comp Sets with a proven track record of success
• Exceptional communication skills both verbal and written – your ability to communicate and influence by word and writing is a must
• Basic Computer Skills – you must have the ability to communicate effectively through email as well as manipulate and analyze information quickly from spreadsheets and databases

Preferred Skills and/or Education:

• Bachelor’s Degree
• Premium-branded Select, Focused, or Extended Hotel Stay experience
• Delphi experience for Hilton/Marriott Hotels or Envision for Crestline's Hyatt hotels

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.