IT Technician - National Conservation Training Center

Job Description

The IT Technician supports our consumer Point of Sale (POS), Property Management System (PMS), and associated interfaces. The position will have responsibility for the maintenance and analysis of payment technologies, as well as the continual maintenance of application security, particularly Payment Card Industry (PCI) certification and Personal Identifiable Information (PII) in the environment. This position will also be the primary technical support to ensure that the property management system and pos system are always operational.

Job Responsibilities

•    Responsible for proactive support and maintenance around PMS and POS systems
•    Work with F&B Management in the programming of menu items and pricing updates in POS systems, as well as maintenance of the menu item database.
•    Responsible for IT infrastructure maintenance, including a repository of hardware, a record of mac addresses, and static IP addresses.
•    Acts as a liaison between the local management team, Aramark Corporate IT, and the client IT to set up and troubleshoot hardware, POS, PMS, Internet and networking issues.
•    Responsible for proactive support and maintenance for the Opera, Micros, and digital signage software.
•    Provides technical support and training to management team, including support with Microsoft Office suite, Microsoft Teams, printers and copiers, and other proprietary applications.
•    Initiates and monitors support issues, enters, and tracks service tickets if applicable, ensures resolution plans and reports progress to management.
•    Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise.
•    Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolved through automated solutions.
•    Communicates with users regarding any system enhancements and or scheduled upgrades.
•    Participate in technical and functional training classes as necessary or required.
•    Provides excellent customer service.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    Bachelor’s Degree in Information Technology Field or equivalent work experience is preferred.
•    Experience with Micros POS and Opera PMS systems is a plus.
•    3 to 5 years of progressively responsible experience including, but not limited to: in depth, hands on expertise with large and complex hospitality and Point of Sales systems
•    Strong analysis, organization, communications, interpersonal skills and project management skills are essential.
•    Experience with hospitality customer technologies is required.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.