What are the responsibilities and job description for the Operations Manager (remote) position at Crimson Education?
Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?
Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.
This is a full-time position, that can be worked remotely or in one of our many offices around the globe.
What are the main responsibilities for this role?
Overall
- Facilitate CRI’s revenue growth by ensuring operations — including hiring, service delivery, sales approval, and allocations — run smoothly and efficiently
- Ensure CRI has an excellent relationship with other Crimson teams, including sales, other service teams, marketing, etc.
- Ensure student progress is carefully monitored and tracked
Sales approval
- Process and make decisions on sales requests
- Assess sales approval requests against the student’s English literacy, academic qualifications, and access requirements of the different packages
- Ensure we have capacity to support the potential sale
- Liaise with the student’s team as to the crafting/costs of packages and distribution of service hours
Allocations
- Receive student allocation requests and respond to them in a tight timeframe
- Identify, shortlist, and confirm suitable mentors that closely match the requirements of the student
- Communicate with mentors to confirm their availability to take on new students
- Keep student teams informed of developments during the allocation process
- Keep accurate and detailed records of communications and the status of the allocation process
- Onboard CRI students and allocate them to their mentor
- Provide guidance and support to mentors and AAs in a prompt manner when issues arise
Hiring
- Identify current and future shortages in mentors and what disciplines these are in
- Recruit and hire mentors
- Source contact details of academics from university directories and websites for hiring purposes (or oversee contractors as they do so)
- Create contracts for prospective mentors to review and sign
- Interview, process, and onboard new mentors for the CRI mentor database, including adding them to our training platform; providing access to the mentor guidebook; creating Crimson App profiles, adding billing information to the profile, and adding the subjects they teach; and acquiring the mentor’s bio and adding it to the database
What skills and experience are required?
- High degree of empathy and deep cross-cultural comfort
- Attentive and rapid communication skills to manage expectations, answer questions, and enable success across teams
- Comfort constantly learning on the job
- Comfort receiving feedback and reverting immediately
- Comfort thinking outside the box in order to solve problems creatively—this job requires that you always look for solutions, rather than accept an obstacle as immovable
- Sound judgement—and knowing when to ask for support!
- High level of organisational ability and the ability to juggle multiple tasks and stakeholders
- Comfort engaging with students and mentors of many different backgrounds
- Basic understanding of how academic research is conducted
Why work for Crimson?
- Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
- Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
- $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
- Psychologist on staff
- Insightful fireside chats and workshops to help support our high performing and ambitious team
- Radical Candor is a feedback approach we live by
- We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!
If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!
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