Client engagement specialist
Job Posting for Client engagement specialist at Crisis Preparation & Recovery
Under the direct supervision of the Divisional Operations Manager, a Client Engagement Specialist is the first point of contact for Crisis Preparation and Recovery outpatient clients.
The primary responsibility for this position is to provide an exceptional customer service experience while answering inbound and making outbound calls.
Knowledge and Skills :
Displays a friendly, polite and compassionate demeanor
Demonstrates critical thinking and multi-tasking ability
High-level attention to detail and accuracy
Excellent verbal and written communication skills
Consistently demonstrate problem solving, organizational and time management skills
Must be able to work in a fast paced, ever-changing work environment
Bilingual abilities are a plus
Typing skill of 40 WPM
Acts ethically and honestly and applies those behaviors to daily work activities
Duties :
Answers all incoming calls in a courteous, welcoming, professional and timely manner
Gathers new client demographic and insurance information and documents accurately
Creates new charts and completes screenings to schedule intakes with the appropriate clinician
Adheres to ATC scheduling timelines
Accurately completes requests for scheduling changes
Handles new client referrals for counseling and / or medication services
Outreaches clients for missed intakes and contacts referrals sources, as needed
Schedules transportation requests for AHCCCS T19 clients (clinician approval required)
Maintains various documents pertaining to client referrals / transfers and insurance verification
Assesses callers for DTO / DTS and determines appropriate course of action
Coordinates with other departments for scheduling purposes, as needed
Other duties and tasks may be assigned as appropriate or necessary
Education Requirements :
High School diploma required
Bachelor’s in Social Work (BSW) or comparable field preferred
Telephone customer service within behavioral health or medical field preferred
Last updated : 2024-03-28
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Job openings at Crisis Preparation & Recovery
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