Front office specialist
Job Posting for Front office specialist at Crisis Preparation & Recovery
A Front Office Specialist is responsible for all customer inquiries, new patient verification, appointment settings, and client services.
They are to greet every patient in a friendly and professional manner, make them feel welcome to the clinic, and ensure they receive the assistance they are seeking.
Knowledge and Skills :
Communication skills : Due to the nature of behavioral health, communication must be professional, clear, calm, and sensitive at all times regardless of the circumstances.
Multi-tasking skills : Must develop and demonstrate superb multi-tasking skills to effectively accomplish multiple required and competing tasks.
Phone and computer literacy : Must maintain proficient phone and computer handling skills. Typing a minimum 40 words per minute is necessary in order to properly document coordination, complete dispatch requirements, communicate via emails, and determine schedules.
Other skills : A background in customer service and / or crisis, email etiquette, must be able to work effectively both independently and as a member of a growing team.
Duties :
Verify demographics and client information
Complete new client intake process
Mark clients that attend and schedule future appointments
Monitor faxes and emails and respond in a timely manner
Complete all uploads and scans into client’s charts
Collect copays and balances
Coordination of care for all AHCCCS clients
Check PCP ROI’s get them updated if needed
Check voice mails that are left in the call center
Attending Scheduled Meetings
Coordinate with other departments
Other duties as assigned
High school diploma or GED required
Some college or associate’s / bachelor’s degree preferred
Last updated : 2024-05-16
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Job openings at Crisis Preparation & Recovery
Tempe, AZ
Full Time
Tempe, AZ
Full Time
Arizona, AZ
Full Time
Tempe, AZ
Full Time
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