Our Story:
Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we’ve helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services, security, corrections, corporate, and retail.
At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and SecuritySM of everyone. We believe in the power of empathy, compassion, and meaningful connections. We believe personal safety and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. It is what defines and differentiates us, and informs our core beliefs.
The Role:
Partnering closely with the Vice President of Human Resources, the Total Rewards Manager will develop, implement, and manage programs related to benefits, compensation, and human resources information system (HRIS) to support talent attraction, engagement, and retention. This role is accountable for driving employee awareness and understanding of the company’s total rewards program through communication and education.
What You Get To Do Everyday:
Benefits:
- Manage and administer employee benefits programs, including but not limited to health, dental, vision, short-term and long-term disability, worker’s compensation, life insurance, flexible spending plan, health savings account, tuition reimbursement, employee assistance, wellness, and 401(k) plans.
- Develop and coordinate communication strategies and activities designed to educate and inform employees about benefits programs, processes/procedures, changes, and government-mandated disclosures.
- Serve as the main resource for employees regarding all benefit-related matters and liaise with vendors to resolve employee concerns and questions.
- Manage and collaborate with vendors and external partners, including managing the performance of contracts to ensure maximum value of services is delivered.
- Manage and coordinate benefits orientation sessions for new hires, open enrollment activities, and health and wellness events.
- Prepare, collect, and organize statistical and census data for insurance carriers and management. Compile and maintain benefits records and reports.
- Ensure all plan documents and Summary Plan Descriptions are complete and updated, 5500 filings are filed accurately and in a timely manner, and oversee discrimination testing and annual plan audits.
- Develop internal operating procedures and controls for administering and managing benefits.
- Manage data in accordance with the company’s record retention policies and procedures and state and federal laws and regulations.
- Lead, develop, and mentor team members in the functional area.
- Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.
Compensation:
- Lead the annual merit increase process from communicating budgets and guidelines to providing reports, collecting recommendations, to coordinating the review process with management.
- Manage rewards and recognition programs.
- Participate in annual market surveys and provide analysis of competitive positioning.
- Provide compensation-related data to support job offers, budgeting/cost forecasts, headcount reporting, etc.
- Assist with the administration of incentive plans and liaise with Finance/Accounting in all relevant matters.
HRIS:
- Own and manage the technical side of HR, including systems and be responsible for their support, maintenance, and enhancement while ensuring data integrity.
- Optimize the HRIS to meet workforce requirements creating opportunities for automation, self-service, and reduction of manual processes.
- Develop and manage all workflows and processes so that they are efficient and automated where possible.
- Define HR metrics and analytics, generate HR-related reports, and provide fact-based solutions and data analysis to help influence changes to operations, processes, or programs.
You Need to Have:
- Bachelor’s degree in Human Resources, Business Administration, or related field
- 5 years HR experience with a focus on benefits, compensation, and HRIS
- 3 years of project and process management experience
- Ability to work independently with minimal direction
- Demonstrated strategic mindset, effective consulting, and influencing skills
- Service and results-oriented, high attention to detail, critical thinking, and a sense of urgency
- Excellent communication (written and verbal), facilitation, problem-solving, and interpersonal skills
- Proven ability to collaborate and build trust, within complex organizational relationships, within teams, and one-on-one
- Flexibility, adaptability, agility; able to effectively prioritize and manage multiple projects/priorities simultaneously
- High level of discretion – ability to deal with highly confidential information appropriately
- Growing expertise through learning from others and adapting techniques
- Proficiency with Microsoft products including Outlook, Word, Excel, PowerPoint, and Teams
We'd Love to See:
- SHRM-CP or PHR certification
- Experience with ADP Workforce Now
What We Offer:
- Competitive salary
- Comprehensive benefits package
- 401k
- PTO
- Health & Wellness Days
- Paid Volunteer Time Off
- Continuing education and training
- Hybrid work schedule
Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.