Crisis Services is looking to add to our Crisis Counseling Program team. We are seeking a Program Supervisor to provide day-to-day supervision and management of our 24-hour crisis hotline and growing team of crisis response professionals.
Who we are:
Crisis Services is a 24-hour comprehensive crisis center and community resource whose first responders save lives by restoring safety, promoting emotional strength, and reducing the impact of trauma through intervention, education, prevention, and community collaboration.
What we offer:
About this opportunity:
The Program Supervisor is responsible for providing daily on-site supervisory consultation, and administrative oversight to our Crisis Counseling Program (24-hour crisis hotline). This position monitors quality assurance protocols to ensure that Crisis Hotline Counselors are meeting client care needs in compliance with agency procedures/AAS standards. The Program Supervisor is also responsible for recommending data-driven best practice trainings and performance improvement opportunities, as well as facilitating data collection and reporting of operational performance metrics for the Crisis Counseling Program.
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What you will bring to this position:
Ready for the toughest job you’ll love coming back to?
Our employees are what make Crisis Services the pinnacle of crisis care for our community. We seek out those who demonstrate self-direction, creativity, and motivation to make Erie County a better place for those in need. Join and help to grow our team of passionate people making a difference.
EEO STATEMENT:
Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.
DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
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