IT Systems Administrator

Who We Are Looking For   Prioritize tasks based on business impact and urgency Plan, coordinate, multitask, and resolve problems effectively Communicate clear objectives and action plans Handle sensitive information with confidentiality Be enthusiastic, results-oriented, and have strong communication skills Maintain accuracy, attention to detail, and analytical ability Coordinate with remote teams and management Possess strong problem analysis and reporting skills Uphold high integrity and moral standards Work well under pressure in a dynamic environment   What You Will Work On   Install and configure computer and mobile systems per GardaWorld IT policies (Hardware & OS) Provide technical support for servers, desktops, laptops, printers, mobile devices, Network equipment, computer peripherals, etc Provide Level 1 support for Microsoft products and business applications Process and prioritize IT requests using the GW IT ticketing system to ensure minimum disruption Diagnose and resolve hardware/software issues, often remotely Analyse tickets to identify trends and escalate calls as needed Support training and maintenance of all computer systems used throughout GardaWorld. This includes providing one on one user training when requested Perform day-to-day network and active administrative duties Manage user accounts, including new joiner inductions Available on call for emergencies Maintain IT documentation and asset inventories Deliver IT projects within project guidelines Who You Will Work With   Team: IT Support team – MEA Reporting to: Regional IT Support Manager Internally: Main cooperation with the Regional IT Support Manager, all computer users at GardaWorld/Crisis24 Externally: IT Consultants, IT Suppliers, Professional Associations, and Technology Stakeholders  What You Will Bring   Exposure and experience working with regional and/or global teams Degree in IT or related field, from a recognized institution At least 6-8 years’ experience in IT support role Office365/Intune/Autopilot experience Certification in Servers, Networks, Hardware, ITIL Experience with Cisco Meraki related network equipment and Amazon Web Services - Connect will be an added advantage